All You Need To Know About CRM Software

Customer relationship management or (CRM) software helps provide better service and give businesses insights about what their customers want. This software simplifies the organizations’ task and allows the employees to work with more precision and accuracy. With the CRM system, everything your team needs will be accessible at their fingertips. Thus, you can bid farewell to all the confusion and scattered information, and focus on the core organizational operations.

Although CRM software is used to streamline the business operations for employees, it has the potential to do a lot more than that. This software has features that allow the companies to use their strengths and help their teams in a personalized manner. You can find a range of software in the market, and you must choose a reliable system for your company. It is critical to assess your needs and match them with the solutions offered by the system. In this guide, we will learn all about CRM software to help you make an informed choice.

What is CRM Software
Customer relationship management is the process that helps you organize customers’ data and optimize your digital marketing efforts. The CRM system helps the business in aggregating this data and compiling it neatly into a simple structure. This structure makes it easier for teams to access all the information and remain productive.

Although the CRM software somewhat sounds like a simple application, it is capable of doing so much more than that. The system stores all the information in a database. It can store anything from email addresses, phone numbers to shipping and billing addresses of the customers. With this system, you can organize contacts into groups and develop a working sales funnel for your business.

Since relationship management is a crucial part of a business, with the correct information you can cultivate long-term relationships and turn the leads into paying customers. In conclusion, a CRM platform provides the necessary means to a business and an overview of all the current customers and leads.

What Does A CRM Software Do
CRM solutions perform a range of functions allowing the users to track the interactions between their customers and company via all the used channels. The channels that can be tracked are emails, phone calls, contact forms, and so much more. With the software,

marketing and sales teams will have access to the set of tools allowing them to manage their sales and marketing funnel.

The company can track everything from forecasting and lead management to deal closure. The software also assists the customer service team to manage the customer’s requests and develop an appropriate strategy to provide excellent and personalized care to customers. Since the customer relationship management software comes with tracking features, you can record the interactions online for training purposes.

Also, this software will automate the routine processes and provide the necessary tools to the team. This makes it easier for them to measure the productivity and performance of the company. In addition to streamlining these tasks and providing insights, CRM software can also serve as a reminder.

You can also use this platform to perform your pre-scheduled activities such as initiating phone calls and sending emails. All the tasks will be performed as requested, and the software will record everything as well. Some systems also offer analytics features, hence you can track the efficacy of your marketing efforts and check the results and conversions in real-time.

Benefits of Using CRM Software
A CRM system can streamline the core functions of your business. From recording your interactions to analyzing the results of the strategy, you can do so much with this software. Some of the most significant benefits of using a CRM system are listed below. Have a look and decide for yourself!

Management of All Communication With Prospects

All types of communications whether external or internal can be managed via this system. This allows all the employees to track their customer and their journey. They will have access to their interactions via call, emails, and more. With this information, they can decide when they want to reach back to the customers and determine whether they have shared the requested resource with customers.

Reminders for Follow Up

A CRM system can track all activities of the prospects allowing the team to know when they have to follow up. However, with this system, the team does not have to remember the date of each follow-up. They can schedule the contact at a point, and they will be reminded about the follow-up. This support is invaluable and allows the team to provide satisfactory service to their customers. 

Creation of Sales Report

The CRM platform allows the teams to collect and organize information about their prospects and deals using reporting features. These features enable the team to automate and manage their pipelines, contacts, and deals. The employees can also evaluate personal performance and track their performance to reach their goals. Sales managers can also use these reports to track closed deals and calculate the generated revenue as well.

Maintenance of Centralized Database Across All Your Sales

With a CRM platform, you can keep all the prospect information in a central database. This gives easy access to all departments and teams working in the organization. All departments can manage the collected data via a shared location. This means the employees will not have to dig through the files and records to find necessary information about customer service.

Automation of Data Entry

The CRM software can also make the data entry process easier. Your team will never have to log emails, calls, meetings, and other interactions. This system will automatically collect and aggregate the information within the system. You can also add the deals and their stage within your software and it will handle the rest. The system will make the process efficient and allow your team to remain productive.

Better Organization of Contact Data

CRMs enable your team to keep track of every contact regardless of the buyer’s journey. The team can see the activity of their customers and create a working strategy accordingly. In addition to this, employees can log notes from the call and email interactions, and you will always be able to find this information within the CRM software.

Automation and Forecasting for Sales Performance

Planning is the key to strategy and leveraging growth within an organization. With the CRM platform, you can access all types of reports and make informed choices. These reports can pull significant metrics and make it easier for the sales team to identify trends and measure the performance of their current campaigns. This allows the sales team to identify the most profitable activities and create better strategies for the next time.

Allow You To Scale Processes Over Time

A CRM system will provide the sales team with all the necessary information in one place. Thus, they can keep everything from prospects, leads, and customers in one place. You can also review all the activities such as emails, calls, and meetings. This data can be used to identify patterns and find areas for improvement. This is how CRM helps your sales team to scale your processes.

Segmentation of Customers

CRMs will enable you to sort your contact by data that different departments have collected over time. You can keep all the customer’s data in one place and then filter it by location, size, deal, etc. This will give a clear idea to every department, increase the chances of conversions and keep all the data in one place for easy access.

Facilitation of Team Communication

The software can be accessed by people from every department. Thus, your team will be able to communicate and collaborate in real-time. Communication is critical to maintaining a seamless working environment. It will also assist you in building a strong brand image while allowing your employees to learn from each other via a CRM system.

Efficiency in Administrative Tasks

With a CRM system, you can streamline your administrative tasks such as manual data entry, recording conversations, saving information, etc. all the complicated and time-consuming tasks will be simplified after the introduction of collaborative software. Although these tasks are not directly responsible for revenue, they can free up the time of your employees and allow them to work on core business operations.

Updates Will Enhance The Software As Requirements Changes

The CRM system can be updated as well. This means, as your organization grows and your requirements evolve, you can update your system to offer better collaborative features. The software will be able to support a large number of employees and the interactions will be far smoother as well. The tracking and collaboration will become easier and your updated CRM will be able to support more departments.
How Do Small Businesses Use CRM?

Small businesses often struggle with customer relationship management. However, with the help of a CRM system, you will get a complete view of your sales, support, and marketing efforts. People that run service businesses, meet with people will require software that can manage and store critical data. Scheduling and managing meetings will be easier to manage, and you will not have to go back and forth with phone calls, emails, and texts. 

With this software, you can reduce chances of miscommunication and steer clear of common issues such as calendar not syncing and other technical errors as well. Saving every single minute is critical for small business owners. Every minute you save can be used for your core business operations.

With an effective CRM system, you can effectively manage your core business operations and these tasks simultaneously. Since this software can be designed as per the needs of clients, you will get customized software for your needs. This software can support both small enterprises with 1 or 2 employees or a full-fledged company with more than 500 employees.

Streamline Your Business With TechBot’s CRM System

A CRM platform is capable of streamlining your business. With its many features, you can incorporate efficiency in your operations and make sure your team remains productive. Everything from communication to sharing files is much easier with the introduction of CRM software. Since not all systems are designed the same, you need to do your research and find a system that fits your requirements seamlessly. 

Techbot’s solutions are designed to empower businesses of any size. You can personalize the platform to fit your organization’s needs and leverage the power of CRM. The many benefits of using a CRM system make it a must-have in your company. Have a look at all the solutions we have to offer and partner with us, and make your organization future-proof with the latest technology.

Read More
admin December 9, 2021 0 Comments

How Obtaining Techbot’s Remote Working Solution Can be Your Game Changer

The pandemic has taught us the benefit of flexibility in the workplace. After the pandemic hit, several companies implemented remote work options to keep the business running. This helped in protecting the health of their employees without affecting their business operations. Remote work can benefit both employer and employee. Work from home has become a common practice in workplaces, and remote working solutions have helped organizations manage their operations with the same efficiency.

This software plays an integral part in this new working dynamic. Companies can take advantage of these new IT resources in their workforce models and improve the productivity of their teams. Companies with this collaborative technology can take complete advantage of the remote work environment. Everything from communication to sharing files has become easier with the adoption of collaborative software. Techbot is the most reliable company that offers trusted remote working software to organizations.

These tools can increase employees’ productivity and allow the team to stay connected despite the distance. With their collaboration tools, companies can accomplish tasks on time and leverage the benefits of remote work. Techbot’s remote working solutions are simple to use and implement, and they will save you training time as well. Adding these tools can change the face of your business and offer a multitude of benefits such as:

Allow Your Team To Work From Home With Same Functionality
The work from home solutions have come far in recent years, and the software has driven significant growth. With the latest technology, you can carry on with all your daily work operations remotely without losing any of the efficiency. The web-based application interface is easily accessible through any browser, and you can perform any task right from your system. Thus, you will not have to sacrifice any features that were available in the physical office, as all the required solutions are installed directly into an onsite server, and the employees can access them from anywhere in the world.
Increased Options — SaaS, IaaS, PaaS, and Hybrid
Cloud technology and remote working software allow for more flexibility. Since you can find several variations of resource deployment to choose from, you will have a number of options. The implementation models determine the factors such as load balance between providers and the depth of your IT investments. You can choose from the following options:
  • SaaS  — It is a licensed subscription service that you can access via a web browser.
  • IaaS  — This is a simple form of application hosting, where the IT infrastructure is hosted remotely but still allows you direct user control of the software.
  • PaaS  — This is half of SaaS and IaaS, the cloud service provider delivers to the digital platform rather than to the software of infrastructure.
  • Hybrid Cloud  — This can exist as any combination of all the above options. However, at the highest level, the hybrid option allows you to segment on-site and off-site resources to select the best for your requirements.

SaaS, IaaS, PaaS give you several options when you work remotely. With them, you can modify the cloud software delivery and choose a method that suits all your network requirements and security concerns.

ERP Apps on Your Smartphone
Businesses that have the ability to be mobile and pivot can adapt to changing circumstances quickly. ERP can help you manage both of these factors seamlessly. This allows your employees to carry the technology in their pockets and access the business applications instantly. With the availability of technology, you can leverage growth for your business and improve the overall functionality of the business. Since all the functions can be captured on a smartphone app, you will have real-time visibility. ERPs are considered an effective remote working solution that will give you all the power in the palm of your hand by giving you the option to use the applications on both your Android and iOS devices. 
Allow You To Stay Up to Date With Latest Technology
The remote working solution is not only more advanced but also allows for an easier and consistent upgrading process as well. This means you will be able to upgrade your software seamlessly when compared to traditional on-premise solutions. Automation during updates will let your provider improve the complete system without disrupting any of your essential business operations. The seamless and enhanced renovation increases the functionality of SaaS and IaaS applications and brings new features. The automatic updates will reduce your workload of manually updating the applications and help you enhance the productivity of your operations.
Business Recovery And Continuity Through Cloud Backups
You will always get data backup from remote working solutions. No matter whether the cybersecurity is fulfilled by you or your hosting provider, you will always have this security control in place. Since these solutions are known for their real-time connectivity and faster network speeds, you will be able to transfer your files easily and swiftly. These transfers are quick, and your files will be stored in a secure digital space. With cloud backup, you will remain protected from the dangers of physical and traditional storage methods. Also, these solutions are an effective tool in case of potential disaster recovery when the team is working remotely. 
Easier Customization and Integration of Software
The work from home IT solutions are also less complicated when you integrate them into your technology stack. The customizing process will also be fuss-free and easier to grasp. Several businesses rely on just one digital solution for their business, and using SaaS applications will allow them to modify and connect with the existing system and external modules. With Techbot, your software can be combined into a single and centralized database and host it in the cloud. This will make the process of integration and customization much easier for you. 
Increased Speed With Real-Time Data
Most of the modern workforce consists of digital wizards, and this workforce has become addicted to an increased speed. Technology moves rapidly in this modern world, and to stay on top of it, you need to be fast and efficient. Internet searches display near-instant results, and your work from home IT solutions must be fast enough to deliver the same level of functionality. With Techbot’s solution, you will get real-time connectivity and this will increase the on-demand data and management of your remote workforce. This speed is reflected in your daily operations and allows your team to remain productive and efficient even when they work from a distance.
Reduce The Traditional Hardware Costs
With the latest technology and solutions, you will not have to rely on on-premise hardware. This means you can get rid of all the costs that are related to on-site hardware. The costs include server maintenance, electricity, storage space, and all the other expenses associated with the physical IT infrastructure. The remote working technology enables you to give critical resources and increased functionality to all their employees with digital mediums. Thus, your employees and team can contribute to daily operation with simply a computing device and a stable internet connection, allowing you to trim down all your overhead and onsite equipment cost. 
The Benefit of Cloud Security
Security has become the most significant concern of businesses. The vulnerability of all remote working software will always be a matter of concern. With an increased remote workforce, cybersecurity has become all the more crucial for companies. However, many business owners are unaware of the fact that these remote working solutions have a greater potential to protect your network. You need to take the correct steps, and you can strengthen the software and working applications. With the ideal measures, your collaborative software will be just as secure as your traditional on-premise systems. The cyber defense will require a human element, and it must come from an experienced provider.
Types Of Remote Working Tools You Should Consider
Digital tools are the future. With the remote workforce becoming the “new normal,” you will need quality solutions to keep your team connected. Here are some different types of tools and remote working technology that will increase the efficiency of your remote team and allow you to leverage growth.

Time Tracking Tools

Although remote workers don’t have to commute to work, they may face some other issues that can affect their performance. To ensure the optimum time management of all employees, you can use time tracking tools. This not only motivates them to fight any distractions during work but also prevents them from overworking. The employees will be able to unplug at the end of the day after finishing up their assignments. This will keep your operations on track and also prevent employees from burning out.

Communication Tools

Whether your team is working online or in person, communication is a critical aspect of the business. You won’t be able to get very far if you compromise on communication capabilities. Thus, you will need a robust communication tool that will allow your team to stay in touch and doesn’t affect their efficiency. You will need a tool that allows your team to hold instant meetings and stay connected throughout working hours.

File-Sharing Tools

Apart from communication, file sharing is an integral aspect of efficient working. Thus, you will require collaborative and file-sharing tools to increase the productivity and efficiency of all departments. Collaborative tools allow the team to share ideas, update work items, share and receive files, and do other collaborative work seamlessly. This will help your team stay in touch and work efficiently.

Project Management Tools

Since the teams will be scattered working remotely, you will require a project management tool to stay on top of everything. This tool allows you to assign tasks, monitor progress, centralize documents, and much more. Since it offers multiple views, you will also get several insights into the progress of your project.
Final Words

Working from home can be a progressive step into the future, and with the correct remote working solution, you can leverage growth and cut down expenses. The investments in these solutions are paying off, and many companies are expected to adopt these solutions to consolidate their operation and support future remote work. Techbot is a trusted partner that can help you streamline your remote work. Don’t let your business get left behind in this modern era. Contact our team and stay on top of the competition with the best remote work software for your business.

For more information, call us at +971543062366 or write to us at

Read More
admin December 8, 2021 0 Comments

Top 14 Reasons Why Businesses Choose VoIP Phone Systems

VoIP phone systems are a great solution for businesses that need to communicate with their customers and employees over long distances at low costs. VoIP phones can be used in both small offices as well as large corporations.

This new technology has been introduced in recent years and has become very popular because it offers many advantages. The best thing about using a VOIP system? It’s easy! You can set up your own service without having any technical knowledge or special equipment. Plus, there’s no need to pay monthly fees like those associated with landline phones.

The VoIP phone system is a type of communication service which uses your computer’s modem to connect you to another person through the internet instead of directly connecting you to someone who is physically located near you. This means that all calls made on a VoIP system are free of charge unlike normal landline services where charges apply per minute. In addition, most VoIP providers allow users to make international calls at no extra cost. However, some companies may require additional fees if you want to use certain features offered by the provider.

The main advantage of these phones is that they can be used from any location as long as they have an internet connection. They also offer better sound quality than regular telephone lines. There are different VoIP phone systems available today, including softphone, hardware-based IP PBX, hosted solutions and software-based applications.

What is a VoIP Phone?
A VoIP (Voice-Over Internet Protocol) phone is basically a device that allows you to make calls through your computer network instead of using a normal telephone line. This type of system was first developed by AT&T back in 1997, but now it’s being widely used worldwide. There are different kinds of VoIP phones available on the market today and each one offers its own set of features. Some of the most common ones include:
  • Caller ID –  It displays the caller name when someone makes a call to your number.
  • VoiceMail – You can save incoming messages so that you don’t miss out on anything while not at home.
  • Conference Call –  Allows multiple users to talk simultaneously without disturbing others.
  • Softphone Software – A software application that enables you to connect to another person via the internet.
How Does It Work?
VoIP technology works by using Internet Protocol instead of plain old telephone service. The internet protocol allows computers all over the world to connect together through special servers called gateways. When someone dials a number from their computer, they first go online to find out what type of connection they need to make the call. If there is no charge, then they simply click “call,” and voila! Their calls can now travel across the globe without incurring extra charges. This makes them very affordable compared to regular long-distance rates.
VoIP Vs. Traditional Phone Systems
The traditional phone system has been around since the early 1900s and still remains a popular choice among businesses today. VoIP technology was introduced in 1997, with its first commercial product being released by Vonage in 2000. The main difference between these two types of telephone services is that VoIP uses the internet to make calls whereas traditional phones use landlines.
With VoIP technology you can use your existing telephone lines to make calls over a broadband connection instead of using the conventional PSTN system. The new technology uses internet protocol and digital signal processing techniques that enable voice communication through computers or other devices connected by an IP network such as DSL, cable modem, ADSL, etc. It allows users to communicate with each other without having to pay expensive long distance charges. The most popular form of VoIP service available today is Sip-to-Sip which enables people on different networks to talk directly to one another regardless of their location. This type of VoIP phone service gives businesses an opportunity to offer call center services at lower costs than what they are paying now.
Businesses are increasingly adopting Voice Over Internet Protocol technology because they can save money while improving productivity and quality of service. The benefits include lower costs, greater flexibility, improved customer relations, enhanced security and better employee morale. According to Gartner Research, VoIP will be used in more than 50% of enterprise communications networks within five years.
Check out these reasons why business owners choose a voice-over Internet Protocol technology in modern times.

The Cost Factor

Business VoIP can be a cost-effective way to increase productivity while reducing your monthly phone bill. You only need one line number per office instead of multiple lines, which means less equipment needed and less maintenance costs. You can save money because there are no long-distance charges or local call fees.

When you call someone overseas, you often have to deal with high taxes added onto the original price. Thankfully, VoIP eliminates these concerns entirely. You’re no longer charged sales tax when placing calls internationally. Plus, since VoIP isn’t considered “telecommunications” under federal law, you don’t owe income tax either.

An Easy Setup

Business VoIP phone service providers offer easy setup options so that you don’t need any special skills to set up your system. They also make sure that everything goes smoothly without causing problems. For example, when setting up a new telephone extension, some companies allow you to choose from different ring tones and greetings. This makes things much simpler especially for those who aren’t tech savvy. Another thing that helps ease the process is that most systems have built-in features like auto-attendant and voicemail.

Support and Help

If you’re looking for support and assistance, you’ll find that many business VoIP providers offer 24/7 customer care. Some even include free technical support via email, chat or online forums. If you ever encounter issues, you may want to try contacting the company first before calling other sources. It’s always best to resolve these matters quickly rather than waiting around for someone else to take action. A good business VoIP company also gives you access to training videos and manuals to know how to use its software properly.


With business VoIP, you can easily scale up or down depending on your needs. When you start out, you might just need a single line but once your business grows, you could add another line or two. There are plenty of ways to do this and you won’t have to worry about running into limitations imposed by traditional phones.

Greater Flexibility

The flexibility offered by business VoIP allows you to customize your calls according to your requirements. Instead of using specific extensions for each department, you can assign individual numbers to employees based on their job functions. This gives everyone equal access regardless of where they sit within the organization. All you need to do is log onto your account and change settings accordingly.

Enhanced Security

Security is important to anyone working in today’s world. While we often think of security measures being limited to physical methods, technology plays a big role too. With business VoIP services, you can rest assured knowing that your information is secure. Your calls will never leave your premises unless you decide to transfer them elsewhere. No hackers or eavesdroppers will gain access to anything you say or send.

Less Equipment to Buy and Maintain

When you decide to switch over to a business VoIP plan, you’ll notice that all you need is an internet connection and a computer. You no longer need expensive PBXs and gateways; now, you can simply connect your computers through IP telephony services. So, next time you think about upgrading your existing landline, why not opt for a business VoIP? You’d be surprised at how affordable and convenient it really is!

Reduce Downtime

Most businesses operate 24/7, so when things go wrong, it’s very disruptive. But thanks to business VoIP, you won’t experience any interruptions in operations. Unlike cell phones, business VoIP systems aren’t susceptible to power failures, natural disasters, or other disruptions. If one component goes offline, the entire system continues to function smoothly. Even better, most providers offer guaranteed uptime guarantees meaning you know exactly when your provider will restore connectivity.

Improve Customer Satisfaction

If your company has been struggling to keep up with its competitors’ technological advancements, then implementing a business VoIP service may help you regain lost ground. Customers are increasingly turning towards online reviews before choosing products and companies. And according to research conducted by Forrester Research, 90% of consumers trust online reviews just as much as personal recommendations.As such, they expect businesses to provide them with accurate data regarding their product or service quality.

Boost Productivity

Using VoIP, employees can communicate faster than ever before. Because most VoIP programs allow users to access contacts directly from their desktops, they can conduct conference calls right away. Additionally, with the ability to record meetings, employees can review presentations later at their leisure.

Improved Employee Morale

Employees who work remotely often feel isolated. By connecting to each other using video conferencing tools, remote workers can stay connected without being physically present. It helps reduce stress levels and increase job satisfaction.

Keep Track Of Expenses Easily

VoIP doesn’t require a physical line; you don’t need to buy an answering machine or pay for long distance. Since you never receive a bill at the end of the month, you’ll always know where your money goes. Simply log into your account online whenever you want to track expenses.

Avoid Costly Mistakes

The costliest mistake many small businesses make is failing to upgrade their technology infrastructure. According to Gartner Inc., spending $100 million annually on new technologies could increase revenue by 2%, whereas investing half that amount would yield an 18% return. That said, upgrading outdated equipment isn’t cheap either. It takes months to complete installation projects and requires hiring experts to conduct repairs. By contrast, installing a business VoIP service typically involves plugging in a few cables and downloading software onto computers. The process usually takes minutes and doesn’t require special training.

Stay Competitive

Businesses today must adapt quickly to changing market conditions. However, some still struggle to stay ahead of the curve because they lack the resources needed to implement advanced IT solutions. Fortunately, a business VoIP service can give you all these tools at your fingertips without breaking the bank. With features like voicemail, unified communications and contact center management capabilities, you’ll be able to take control of your communication needs while staying agile enough to respond effectively to customers and prospects alike.

So, whether you’re looking to boost productivity, cut back on expenses or simply improve communications, business VoIP is definitely something worth considering.

We at Techbot, offer customized VoIP solutions to help your business deliver high-standard service across the globe. We deal with top brands – Samsung, Cisco, Polycom, Panasonic, etc. to fulfill your business requirements. Our team will be pleased to assist you!

For more information, call us at +971543062366 or write to us at

Read More
admin November 26, 2021 0 Comments

7 Reasons Why SMEs Need ERP Solution

Whether you have a small, medium, or large business, one thing that remains common is manageability. Every business has to manage multiple aspects of a business process. Business owners need to streamline everything from planning, order fulfillment to shipment and managing all aspects of the business requires extensive planning and tracking. If we get honest, the level of dedication it takes to manage all aspects of business can be overwhelming for a single person. This is where the ERP or (Enterprise Resource Planning) solution comes in. There are many benefits of ERP software, the primary one being the proper management of all core processes across an organization.

Thus, you can use this software for every essential function like inventory management, invoicing, accounting, marketing, etc. Entrepreneurs are often misguided that an ERP solution is an expensive option and is only meant for established corporations. Truth be told, this couldn’t be far from reality. High-quality ERP systems are getting cheaper every day and the internet has played a significant role in bringing down the cost of robust solutions. The availability has further increased the importance of ERP and SMEs should tap into this solution to leverage growth and stay ahead in the competition.

But first, What is ERP?
The term ERP was introduced by Gartner and people have been widely using it for over a hundred years. In the beginning, this term was used to describe the manufacturing and inventory process, but in modern times, it has evolved so much more than that. ERP stands for Enterprise Resource Planning. It is a tool that gives structure to the organization and allows them to improve their management. This tool is primarily used in departments like customer relationship management, accounting, project management and other notable departments.

One of the highlights of this solution is its capability to integrate information across multiple areas. Due to this feature, it can offer a better data evaluation and streamline the organization’s operations. Every process occurring inside the company remains interconnected via a shared secured database. This offers many benefits to employees and allows them to work via a combined experience. Shared experience has become integral to manage several departments at once and this has increased the importance of an ERP system even further in small businesses. 

How ERP Can Benefit Small Businesses?
Advancement has become a common occurrence in every sector and sometimes integrating the latest technology in your business can be a gamechanger. These systems have been widely accepted by entrepreneurs all over the world. Business owners are acknowledging the importance of ERP systems and iterating the tool in their organization. If you are wondering how this system can make a difference, here are 7 reasons to note. 

Improve the Scalability and Flexibility of Your Organization

Team members are the most significant asset to every organization. However, compared to statement scaling, it can be a challenge to deal with a large number of people within a company. This is where an ERP can make a difference. This tool offers a better option for the teammates to collaborate and work together in a more efficient manner. This system ensures that the limited working time is spent optimally and enhances your team’s productivity to maximize returns. Thus, integrating this solution will lead to many benefits across all departments.

Reduction in Repetitive Manual Work Due To Automation

Automation has become a norm of the modern world. Everything that requires little to no effort is automated. This has allowed the industries to save energy and revenue in the long run. While the idea of using robots to perform day-to-day tasks is still far-fetched, you can certainly automate several operations within your departments to make life easier. With this solution, a separate account within your accounting department is automatically created every time they are added to your CRM system.

In addition to this, when an account of your employee is deleted from the HRM system, they will automatically be deleted from the payroll system as well. This tool can also be used to create an email wishing birthday to an employee using a predesigned template. All of this will be automatically done when you use an ERP system. These tasks may seem simple, but by automating them, you can save a lot of time and energy in the long run.

Decreases Organization’s Costs

Most of the administrative costs can be reduced by integrating an ERP system and it is one of the most notable benefits of enterprise resource planning. With this tool, the employees will not have to manage all the organization’s tasks manually. This will free up their time, allowing them to focus on more profitable projects.

Another benefit of this system is the decreased turnaround time and increased production. The ERP system makes it easier for businesses to analyze their supply-demand gap and adjust the process accordingly. This will improve the supply chain and prevent the firm from any unexpected costs.

Allow The Owners To Centralize All Documents

Disorganization doesn’t just create a mess, but it can also cost you time, energy and money. Not finding the necessary document on time can be frustrating. One of the most significant advantages of an ERP system is complete organization. When you integrate an ERP system into your firm, you will not have to be dependent on other people to send you the required document.

Integrating this system will also tackle the problem of double entry. Since the database will be centralized, the administration team will follow a decided producer. Thus, you will not have to keep all the vital documents in your personal system, you can just access them via the centralized system. Also, you will have full liberty to maintain these folders and files securely from any place you like.

Enable You to Review Updates in Real-time

Up-to-date information has been a primary need of users all across the globe and this has increased the importance of ERP. These systems integrated into your workforce can result in several benefits like increased productivity and faster turnarounds.

The latest information will be readily accessible to everyone across all departments. This means if your HR manager needs information from the admin department, they can access it anytime they want. All the updates will take place in real-time and every employee will have access to the updated information.

It is Used By Large Enterprises

Every small organization aspires to grow and join the large organization. By understanding the importance of ERP systems in business and integrating it into your organization can help you move in the right direction. You can follow the same strategies and implement the same control to achieve a higher level of efficiency. Using this solution in your organization will enable you to follow the same growth hacks as large corporations and compete with them on an advanced level.

Assist in Improving Customer Relationships

When businesses lack proper infrastructure, it can affect their customer relationships and harm their daily operations. Tracking communications with customers across all departments will enable you to deal with multiple orders, requests, invoices, etc. And integrating the system into your organization will make that process easier. The streamlined relationship with customers can be a turning point for small businesses. 

An ERP system can also be a beneficial tool to monitor the customer’s behavior, needs and preferences to improve your range of services and products. This will ensure you make better business decisions depending on the insights you have collected from customers. Thus, implementing this solution in your firm is the key to increasing the efficiency and productivity of your business and one of the many benefits of ERP software.

Bottom Line
The ERP system is used by several large corporations and they use it to streamline their business operations and maximize productivity. Now that we have understood the importance of an ERP system, it is equally important to find the ideal system for your business. Several softwares can be found in the market and you should compare them with each other before making a choice.

Since you have many choices, it is easy to get overwhelmed. This is why you should also assess your business requirements before choosing an ERP system. Techbot can be a trusted alternative if you are searching for feature-rich software. Their software can be used as a perfect solution to integrate technology into your organization. You can streamline everything from communication to accounts using their solutions. Get in touch with the experts to discuss your business needs and get a system that will help you streamline your business operations and maximize productivity.

Read More
admin October 28, 2021 0 Comments

How To Increase Your Productivity And Sales With Techbot ERP?

As the world is shifting to digital mediums to streamline their daily operations, the ERP system has become one of the most integral platforms to run their business operations. Be it small, medium or large enterprises, each one of them has a volume of data and operations they need to manage optimally. Businesses continue to expand everyday and organization is the key to keeping up with the dynamic changes. No matter how hardworking or dedicated the team is, if they don’t have optimum resources, their efforts will not make much difference.

The inefficient operations can be tackled using this software. This software is primarily used to make the working environment optimized and efficient. Thus, you can have better sales productivity management with the assistance of optimum software. This software is frequently used by large corporations, but SMEs can also leverage this tool to get quantifiable results.

Ever since efficiency became a driving factor within workspaces, the ERP software has evolved to integrate features that will be invaluable in every office. Entrepreneurs can find a range of software in the market. These tools are not always expensive, business owners can find cost-effective solutions to help you boost their business sales productivity. In this article, we will discuss how can ERP improve a company’s business performance and why your business needs Techbot’s ERP software to stand out in the cutthroat competition.

What Is An ERP?
ERP is defined as a complete and integrated system that is used to manage everything from production, distribution to financial and human resource management. This software is an integral tool to manage business operations and assists at various levels. The primary function of this system is to centralize data, along with managing and tracking workflow. 

These systems are also used to record information which can later be used and reviewed by all departments to decide the most efficient process and create a viable plan for the future. The sales management software comes with a range of features, all of which provide the necessary tools to an organization helping them make business activities seamless throughout all departments.

The ERP system can be used to track business processes and operations including finance, production, distribution and back-office. You cannot deny the efficiency these systems provide, but they are also considered a complex system to understand and integrate.

After deciding to implement this system in your firm, you must come up with an execution plan to make the most of this feature-laced tool. Installing the system is only one aspect integrating the software to create a seamless workflow is the key to leverage growth with it.

Who ERP is For?
Since the software is available with varying capabilities, it is a beneficial tool for all types of businesses regardless of their types and sizes. These tools can assist the departments in managing operations and leverage growth. This system functions in a manner to connect all departments and help them work in sync. In the beginning, this system was only used in manufacturing and distribution to track sales and outputs.

The system allowed owners and decision-makers to identify their manufacturing needs and determine which materials are required to help. Thus, answering the most asked question of how to improve sales? This solution has allowed the business to pick out the most efficient way of producing material, managing inventory, buying stuff and tracking the shipping and purchase process. However, the system is now evolved and so are its uses. This system is now used in multiple departments assisting in everything from accounting to product design.

How Integrating ERP will Benefit Your Business?
An ERP system can be used in various departments for a range of functions. This tool allows departments to work together in real-time and offer numerous other benefits. Some ways you can leverage growth using this  software include:

Business Intelligence

The other way this system can assist a business is by improving business intelligence. This system not only provides convenient access to every department’s data and information, but it allows the senior management of the company to review the bigger picture and assess the databases better.

Overviewing the information of all departments together can help in uncovering connections between them and identify weak areas of the channel. By acting on these findings, a business can make more insightful decisions and get rid of inefficient and unproductive practices. This new information can be game-changing for small and medium-sized businesses and assist them in reducing the operational costs of their firms.

Marketing Sales Collaboration

The two divisions that should always work closely are marketing and sales. These two divisions often work independently, have different goals and even conflict with each other. However, with an ERP system, you can facilitate better collaboration by providing a single program that ties these two divisions together. Start by setting a shared goal and integrate a resource planning system to make clear connections between both marketing campaigns and closed sales. 

This way, both of these departments will have access to product information, leads and customer details. Doing this will allow the sales team access to reliable information on current offerings and share the real-time effects of campaigns with the marketing team. Since both of these departments will begin to complement each other, it will result in better collaboration and will lead to increased sales and revenue.

Warehouse Integration

Organizations dealing with physical products can have significant advantages by integrating these systems. The system can assist them with warehouse integration and improve the resource planning of the firm. The system can help lower the cost of the organization by optimizing the use of warehouses and raise the overall profit of the corporation.

A warehouse managed by an ERP system can reduce the error caused by multiple systems and allow the firm to manage inventory more accurately. It will also increase the sales productivity of organizations allowing the team members to complete the same assignments in much less time.

Increased Accuracy and Time Management

ERP system automates the business processes and also reduces the manual workload of the team members. This automation is not only beneficial in streamlining the process but also reduces the possibility of human errors. The data managed by the ERP system will be much more accurate compared to the manual work. This means all the departments and teams will work with correct data and the chances of leveraging growth will be higher. Without this system, recording and segregating essential data will fall on to team members.

This operation is not only lengthy but error-prone as well. Thus, by integrating sales management software, you reduce the workload of the team and increase accuracy at the same time. Since you will be eliminating the time-consuming part of the job, the team can be directed to handle more integral and creative work. This will not only make your employees more efficient but allow you to use all your resources both, technological or manual, more optimally.

Customer Relationship Management

One other way this system can benefit the overall revenue of an organization is by improving the interaction with end customers. The final consumers are the primary focus of any enterprise and satisfied customers are more likely to come back, resulting in increased revenue and brand loyalty. This is where the ERP system comes in. Any good system will collect the customer information and share it with the customer support team.

This insightful information will allow them to make changes and create a better user experience. The customer information will also be valuable for the marketing departments. Through this information, they can understand the sentiment of the customer and create strong buyer personas. All the marketing campaigns will be improved and the products will be tailored according to the market demand. The data offered by the system will benefit the whole organization and allow them to broaden their customer base.

Final Words
Now, we have seen that there are countless benefits of implementing sales management software in your organization. From production, design, accounting, to finance, human resource and management, this system can be implemented everywhere to enhance efficiency. Similar to other organization systems, ERP systems are not all.

You will need a specific resource planning system for your organization. Thus, when you go out in the market, make sure to be prepared. Reliable software is all you need to compete with large corporations and Techbot can be your trusted partner in this quest. They are one of the leading ERP solution providers in Dubai and offer the most advanced, reliable, and best ERP software in UAE at cost-effective prices. Their solution is not only used to maximize productivity, but it allows you to streamline every function from communication to accounting. Thus, you will get a complete solution and a trusted partner with Techbot. They will be your professional partner and assist you in your quest to increase productivity.

Read More
admin October 27, 2021 0 Comments

Why Small Businesses Should Use Accounting Software?

Small business owners are often looking for ways to save cost and in the quest of saving a few bucks, they often decide to manage their accounting themselves. Although it is a viable decision to save cost, entrepreneurs can get caught up in the daily operations and may not have time to manage accounts. Recording and verifying all accounting entries with the go-to tools can be time and energy-consuming for every small business owner.

To ensure your company’s account doesn’t suffer, you should consider investing in an accounting software. The benefits of accounting softwares are often overlooked by entrepreneurs with the goal to save money. However, these tools allow the users to streamline their accounts and ensure the business does not suffer due to miscalculations and lack of accuracy. It is not only used to record transactions, but also assist you in tracking your expenses, drafting invoices, and analyzing the financial data of the firm.

The sensitive information can be stored on the cloud to prevent hackers from accessing and using this data. Since everything is going digital, the accounting process has also moved on too and allows you to organize your books more optimally. If you are still confused about switching, we have put together a list of benefits of using accounting softwares that will make this decision easier. 

It Will Centralize Your Financial Management
Accounting software will assist you in centralizing several aspects of your business. You will be able to complete several tasks like inventory management, payroll, invoices and others right from the software program. Centralizing will not only streamline your accounts but will also save your time and money. Since this software can also be used to generate invoices, you will not be required to purchase separate software for this purpose.

Increased Accuracy in Calculations

Entrepreneurs often manage their accounts themselves, and it can lead to higher chances of inaccuracies. When you switch to it, the program will do all the calculations for you. It will increase the level of accuracy within your books and allow you to send out correct invoices. With the use of accounting software, you will only have to log the information in, the software will record your financial data, calculate your expenses and incomes, and allow you to analyze that data to gain insights.

Simplify Your Tax Compliance

Calculating taxes and paying the correct amount is entailed to avoid penalties and remain compliant with the policies. However, with this solution, you can calculate the tax payable on particular invoices. It will assist you in preparing several reports. For instance, you can prepare records about the total amount of tax you have paid in a time range and calculate the amount of tax due before the last date. Using it will make it easy for you to calculate the tax amount and file your returns, and this is just one of the many benefits of using an accounting software. Some software even allows you to file your taxes directly from the software.

The Cloud-based Software Will Increase Your Mobility

Some accounting software will also give you the advantage to access your business accounts anywhere and anytime. The software can be used on a range of devices with different OS. Thus, you will be able to manage your business accounts from your computers, laptops, iPads, phones, etc. The software can be accessed through web browsers and mobile applications. You can perform a range of functions via this software, the most common being:

  • Recording expenses, attaching the necessary receipts and sharing them with the clients.
  • Sending invoices right from mobile devices.
  • Track the bills, and manage expenses using the built-in timer.
  • Access the information about clients, expenses, and invoices.
  • Importing clients from the contact information saved on the phone.

The use of an accounting software will also make it easier for your accountants to access your company’s books and review them. You can share your company’s books with anyone through online applications and save yourself the hassle of transferring paper files.

Easier Recording and Storage Of accounting Information

This is one of the most significant benefits of using an accounting software. Recording every transaction will be much easier with this software. You can add the transactions periodically or have some else add them after a regular time frame. This will allow you to have an updated record of all transactions and manage your company’s finances better. With the use of an accounting software, you will have a better chance of spotting and managing the company’s cash flow and assess the company’s transaction optimally.

Works As An Analysis Tool

The software can do so much more than recording the transactions. You can analyze your organization’s expenses and incomes through it. Having software will work similarly to having a financial advisor. This tool can review all the different aspects of your business and assist you in making better financial decisions. You can generate reports like balance sheet summaries to compare them with each other and manage your business to maximize the revenue. With the analyzing tool, you can instantly access how many debtors you have and the amount they owe.

On-Demand Reporting

Accounting software is the perfect alternative to generate quick reports. Without the software, you will have to work on all the books manually. You will have to crunch numbers, analyze financial data, and create your own visualizations to enhance productivity. But, the software can do it automatically for you with just a few clicks. The use of an accounting software will allow you to provide your clients with accurate and updated reports.

There are many benefits of using softwares for small businesses. Since you will be handling several clients at once, having software to assist you with keeping a track of your transactions will be extremely beneficial. The use of an accounting software will make the accounting process run more smoothly and positively engage the clients. You should find the right software for your business. Make sure to assess your requirements and match them with the features offered by the software to find your ideal match.

If you are looking for reliable accounting software in Dubai, have a look at the solutions offered by Techbot. They offer a complete solution that lets you streamline your business operations including accounts and finances. Their software comes with a range of features and will be a perfect alternative for your accounting needs. Their software is user-friendly and is designed to provide answers to your every need. To know more get in touch.

Read More
admin October 27, 2021 0 Comments

Boost your Sales with Odoo CRM

Keeping track of client requirements and serving them gets increasingly challenging as our company grows. Profit increases as the number of clients increases, but sustaining relationships with each one becomes increasingly challenging. Successful customer interaction is critical for boosting customer loyalty and improving corporate performance. A well-structured ERP will strengthen customer relationship management in any business. Odoo 14 is the most powerful ERP for successfully sustaining client relationship management.Furthermore, Odoo CRM is a dependable idea for enhancing customer interactions, decreasing expenses, and boosting business profit margins. A CRM program not only aids in the management of present customers, but also in the acquisition of new ones. Before moving to Odoo CRM, it’s a great platform for coordinating business operations, automating procedures, and motivating the team to work in sync with the customer.
Why do you need Odoo CRM for your Business?

Contact management

Odoo has a well knit contact management system that eases the access from every point of the software. It keeps track of all the records and documents related to particular contact. Contact management has a clean and neat interface.

Lead Management

Lead management is one of the areas where most of the businesses tend to fail due to lack of a good management system. Best lead management boosts sales and leads to a real boom.

Odoo CRM has a better lead management system where we can track the end to end process with each lead until it is won. And even the after service seems very efficient with the integrated lead management and contact management systems.

We have these many options and features in managing a lead.

We can directly convert a lead into opportunity by clicking on the “Convert to Opportunity” button.

Also we have a “Mark As Lost” button, and we can give reasons for that.

We can even send messages to the customer from the same window itself by clicking on the “Send Message” Button. Also we can have internal communication using this “Log Note” button.

We can schedule activity to follow up to the leads using the “Schedule Activity” button.

Then a pop up wizard would appear like this, where we can set it.

Pipeline System

We have a good pipeline system to track and manage the leads that are converted to opportunities.
Screenshot from 2021-07-04 16-41-07

Sales Team Management

We can easily create and manage the sales team with this Odoo CRM.

Efficient and interactive Reportinga

Odoo CRM has got a very efficient and effective reporting system. We have a lot of filtering and group by option using which we can drill down and get a customized report of everything in the CRM. Even Odoo has brilliant graphs and chart reportings.

Pivot View

Graph Views

Pros And Cons of A PBX System

Before upgrading your system, you should consider its pros and cons. Listed below are some pros and cons that will help you in making a better decision.

To conclude

Odoo CRM gives you the ability to track the end to end process and even after service of a lead that comes to your company. Which creates a credibility in your customers mind that would boost your goodwill.
The advantage of Techbot ERP solutions is it far outweighs the cost of implementation. We will help you choose the right plan so that the goals of implementation are met. With time, money and efforts saved, your organization can not only plan and strategize better but also perform exceedingly well in a digitally revolutionized marketplace. 
For a free demo, call us at +971543062366 or write to us at

Read More
admin July 19, 2021 0 Comments

All You Need to Know About PABX System3

As your company transitions from a startup to a thriving settled company with lots of employees, the need for phone connectivity will start to arise. To keep up with the growing needs of your employees, you may start considering a PBX (Private Branch Exchange) system
Managing calls can be tiresome for employees — thanks to the latest technological advancements, you can direct all calls efficiently with the help of PABX systems. A PABX phone system is an effective solution consisting of hardware and software to manage calls. This system receives incoming calls and routes these calls with any human assistance.
A business PABX system has distinct features that have the ability to reach specific intercoms, extensions, initiate conference calls, and even assign customers to wait for assistance. When it comes to a PBX system, you have several choices. In this article, we will discuss these systems and assist you in choosing the right one for your business.
What Is A PABX System?
These systems are a business solution for organizations that require many lines for outside and in-house calls. This system enables organizations to use a single access number with several extensions. These systems are cheaper when compared to landlines that are linked to a public network.
An organization using a PBX or PABX system works as a telephone exchange. A PABX phone system automated the process of switching tasks required to connect incoming calls between the extensions — that is what the “A” in PABX is for. PABX (Private Automatic Branch Exchange) means automation. Unlike PBX, the PABX system doesn’t require human switchboard operators to connect users.
In these systems, every device, be it desk phones, fax machines, or even computer modems, has a distinct and designated extension number if it’s connected to the exchange. The PABX solution is primarily owned and administered by the hosting organization. Enterprises like call centers use this system for their features like auto-attendant, call hold, call conferencing, and call transfer. This system is used to streamline the process in large enterprises.
PABX vs. PBX —The Ultimate Difference Between PBX and PABX?
Both PBX and PABX are switching systems, they are often used synonymously, but that doesn’t make them the same. Think of PABX as an improvement of the conventional PBX system. In a PBX (Private Branch Exchange) system, the switchboards are managed by human operators.
The switchboard operators close a call circuit by physically plugging in the wires. This circuit then establishes a connection between two devices operating on the POTS (Plain Old Telephone Service). These human-operated systems were previously called PMBX (Private Manual Branch Exchange).
While the PBX system uses human operators, the PABX ones are fully automated. This system uses computers to automate the process of switching — and this is the main difference between the two systems.
PBX today is used for both human-operated and automated systems. You can even host an internet-based PBX system using the cloud — and it can connect the on-premise equipment by using SIP (Session Initiation Protocol).
The Workings of a PABX System
This system operates in a similar manner to a public telephone exchange. A Standard system comes with both software and hardware, the apparatus includes fax machines, hubs, switches, telephone units, modems, adapters, and routers. It allows the organization to run its own internal telephone network by using local extension numbers.
The extension used in the system corresponds to specific phone units and devices used in the building. This system can simplify the internal phone communication within the organization. The in-house calls don’t go beyond the local network, and with a touch of a button, users can make in-house connections. Shown below is a PABX system diagram to better explain the working of this system.
A PABX phone system has a feature that can greet the caller with a previously recorded message. This greeting is known as IVR (Interactive Voice Response). It usually asks for the number for the specific caller to dial. This ensures that the call is made in the correct department.
These systems can be used to route incoming calls on the basis of extension numbers or codes. It uses the public telephone exchange for outgoing calls.
A conventional system has external lines, which are also called trunk lines, but it has a fixed number of internal lines that are connected to the trunk line. The local users and staff members are required to share these external lines when making outside calls.
Top PABX Features For Business
A PABX solution is beneficial for an organization. It allows the companies to use more telephone units in fewer physical phone lines. To use this system optimally, organizations have to assign an extension number to every phone unit. The system also lets the users make internal calls free of charge.
You can find an array of features in these systems. Some of the most common features and advanced function offered by most of the systems are:
⦁ Call Pick-up- Under this feature, the staff can pick up a for a different user.

⦁ Automatic Ring Back- It allows the caller to pre-dial a phone line that is busy, and when the line is free the user gets a ring back from them.

⦁ Call Queueing- This feature can create a system for routing calls to specific ring groups within the local network.

⦁ Automated directories – This feature allows the users to check the extension of employees simply by adding the first three letters of their names.

⦁ Call Recording- This feature allows the users to record a call for documentation, legal, training, monitoring, or any other business purposes.

⦁ Auto Attendant- This feature can connect the callers to their target extension number automatically by using a simple menu.

⦁ Call Transfer- It allows the users to transfer a live call to another extension in a different department.

⦁ Call Waiting- This feature enables the users to deal with more than one caller at the same time.

⦁ Hands-free Digital Handset- The system offers a hands-free handset to the employees. This enables them to work and attend a call simultaneously.

⦁ Direct Dial-In- It allows the callers to bypass IVRs and auto attendants — and make a direct connection with the intended user.

⦁ Conference Call- This feature is also called Audio-Teleconference, and it lets you speak with more than one user at the same time.

⦁ Call Hold With Music or Message- The system allows the users to put the caller on hold with a pre-recorded message or music.

⦁ Call Parking- This allows the users to put a call on hold using one device, and then use another device to resume a call.

⦁ Do Not Disturb (DND)- This feature is used to block incoming calls within a certain extension.

⦁ Speed Dialing- Under this feature, users can make calls to extension numbers with a shortcut. This feature eases the constant requirement of remembering the contact information of various staff members or departments.

⦁ IVR (Interactive Voice Response)- This feature works like an upgraded auto attendant. Several organizations use this feature for product information requests, account inquiries, and other similar purposes.

⦁ Greeting Message- The system enables the users to put a greeting message after a defined number of rings.

⦁ Call Forwarding- This feature allows the admins to route incoming calls on the basis of criteria.

⦁ Ring Groups- This feature allows the users to add several numbers to a group. Under this feature, you can personalize the ring in a sequence or at the same time when a call comes from a specific number.

⦁ Voicemail- With this feature, the caller can leave a voicemail message.

The Different Types Of PBX Phone Systems
All systems are not the same. So, before adding it to your organization, you should know about the different types of systems.

Traditional PBX Phone System

The traditional PBX technology is a landline-based system. It uses a physical PBX hardware box — all the phone lines are connected to this box, and it distributes the calls to each desk using a voice menu. The setup cost for a traditional system is high, and it is a popular system for businesses that use old wiring, unreliable internet connection, and unsecured phone lines. The most reliable vendors for this type of PBX system are Panasonic, D-link, and Snom.

On-site IP PBX Phone System

This system is not far from the traditional system. The primary difference between these two is the phone. The on-site system uses digital phones as opposed to landlines. The setup of this system is relatively easy when compared to the traditional system. However, an IP PBX system is still considered costly in comparison to other VoIP-based PBX systems. If you have decided to go with an on-site PBX system, then you should go with vendors like Avaya, Cisco, and NEC.

Cloud-based PBX Phone System

The cloud-based system is the newest addition to PBX technology. In this system, all the functions, features, applications, and calling services are on the cloud. This system uses VoIP phone signals similar to IP PBX. But since this system is hosted by the cloud, the organization doesn’t have to buy any physical hardware. The cloud-based PBX system is our top recommendation, and if you are looking for the best vendor. Then, go with Polycon or Samsung.

Pros And Cons of A PBX System

Before upgrading your system, you should consider its pros and cons. Listed below are some pros and cons that will help you in making a better decision.

Main Pros of PBX System

Low Maintenance

These systems require no regular maintenance checks or any upgrades. Once you have installed the system, you can go back to working stress-free. The system will streamline your calls without the need for extra maintenance.

No More Outages

This system is reliable and dependable. A PBX phone system will keep working even when the computer network is down. So, your business is not fully dependent on an internet network.

Main Cons of PBX System

Lack of Mobility

The technology is still new, so this system lacks the essential feature of mobility. This system is still dependent on older technology which may not be as useful in the current work scenario.

Cost of the System

This system is not a good option if you are tight on budget. This technology is more expensive than a new telephony system VoIP. PBX will require hardware, installation, and wiring charges.

Wrapping Up

PABX phone system is integral to streamline your operations and enable the employees to connect with each other seamlessly. Adding or upgrading this system requires a significant investment. Thus, companies should do research before making a decision. Techbot is a pioneer company that can help you in upgrading and installing a PABX System Dubai. They offer PBX systems from all top brands like Samsung, Cisco, Polycom, Panasonic, etc. Techbot can not only provide the best PBX system but also help in PBX installation Dubai. For more information contact them.

Read More
admin July 9, 2021 0 Comments

Why Companies Should Outsource Their IT Support Services in Dubai

IT is an integral part of every organization, and strategic use of IT can increase productivity, enhance customer service, and even provide a competitive advantage. When the IT department is not managed optimally, the work of all the other departments comes to a halt. An organization has a ton of aspects to direct and depending on their workflow, IT may not be the best of their talents.
Most organizations often struggle to find the right individuals, and supporting the firm’s technical needs requires significant resources. The best solution to overcome this problem is outsourcing IT support services. Having IT support that responds to your issues quickly can help you save the time and resources of your firm. Many organizations are choosing to outsource their IT operations to MSPs, this data from Capital Counselor reveals that the value of outsourced IT services will surpass $413.72 billion by the end of 2021.
Experienced technical support can secure your data and tackle the issue of cybersecurity as well. Entrepreneurs prefer to outsource their IT support when they can’t keep up with it. They opt to use their company resources on their product and services while receiving complete IT support by partnering with another top firm. In today’s post, we will discuss why outsource your IT support? And how can it be an advantage for your organization?
What Is Outsourcing?
Outsourcing is a regular business practice, where an organization seeks help by hiring a third party to perform specific tasks, handle technical operations or provide any additional service to the company.
The third-party is often known as a service provider. They enlist the help of their own employees and arrange workstations to perform the tasks assigned by the organization. The service providers can provide assistance via their own sites or by visiting the hiring organization’s facility.
Organizations today can outsource several tasks, and one of the regular services is IT (Information Technology) outsourcing. From programming to networking, the service provider is responsible for managing several IT-related tasks. Apart from outsourcing IT operations, companies often outsource other assignments like payroll, accounting, customer service, etc.
Outsourcing is sometimes referred to as contracting or business process outsourcing, and it is becoming a prevalent option for many enterprises and large-scale organizations.
Outsourcing doesn’t always have to include a small-scale company. When outsourcing, companies can enlist the help of large third-party providers like IBM to manage IT operations or FedEx to carry out the supply chain seamlessly. Outsourcing can also mean hiring independent contractors, temporary staff, and even freelancers.
To safely understand why outsource your IT? You must look at the stats. Companies have been partnering up with service providers for a long time now, and every year the rate of outsourcing is going higher. According to Statista, in 2019, the market size of IT outsourcing amounted to a whopping 66.52 billion US dollars.
What IT Solutions Can You Outsource?
Before getting to the primary question of why outsource your IT? You should be aware of what IT operations you can outsource. Outsourcing IT can trim down your workload, and by getting assistance from experts, you let them do the heavy lifting and focus on what your organization does best. This is the reason behind the growing outsourcing market. Some of the most common outsourced IT operations are :

Computing Software

Small entrepreneurs face the problem with regular upgrades of the software. Upgrading software on all different models is time-consuming, and it can be the absolute worst if the hardware fails to support the new upgrades. Now, organizations can outsource their IT services, and the service provider will take care of all the updates. The staff member simply logs in and benefits from the improved software.

Network Security

Security is one of the most significant aspects of any organization, and without access to the right resources, organizations can struggle to provide that iron-clad security expected by their clients. Outsourcing your networking services is a smart option, and it is a common practice among organizations. A service provider can provide safety against cyber attacks. Offsite service providers specialize in this area, and they have up-to-date security measures that allow them to stay ahead of attacks.

File and System Backup

Cloud storage has become the most chosen option for storing data and sensitive files. The organization however doesn’t have enough time to create a backup of every single file on the cloud. This task is often assigned to a service provider. They back up all the data on the company’s cloud, allowing them easy access to all files for a prolonged period.

Computing Infrastructure

Before the introduction of outsourcing small entrepreneurs had to build the latest workstations proportionate to their growth. When the business grew, they had to upgrade this technology and install bigger and better systems, full of the latest technology and expensive hardware, but that is not essential anymore. With the introduction of outsourcing IT services, these tasks can be assigned to a service provider who invests in the latest technology regularly. This gives the organization the best solution without massive investment.

Troubleshooting Support

The service provider can help you manage your systems remotely. When any issues arise, you will have access to technical support who can walk you through the whole process of troubleshooting. Whether you have confusion over an update or a fault in your system, your service provider will be available to help you solve every computing issue to the best of their capabilities.

Network Maintenance and Implementation

Organizations using a private network have to consider upgrades and updates of the system, but the process can be time-consuming and affect the operations of the organization. This is why many companies outsource their network maintenance and implementation work to other more experienced service providers. The service providers work on this task regularly and implement the upgraded programs in-house in considerably less time than an in-house team.

Requirements for Successful Outsourcing
To maximize your profits after outsourcing IT operations, you must comply with some simple tips. This will help you work in sync with your service providers and optimize the workflow between your in-house team and the extended team.

Executive Support

The top management of the company is responsible for outsourcing initiatives. Senior management must lay down the goals and objectives associated with the outsourcing initiative. The process must be communicated within the organization and with the contractors as well. The leadership should stay engaged in the process and provide feedback as the work continues.

Clear and Open Communication

To ensure your program is successful, you must communicate in a clear, open, and effective manner. The organization must explain any changes clearly to their contractor, and the stakeholder must also assume a role in this process. The channels of communication must be quick and open at all times. This will reduce the chances of mistakes and losses.

Relationship Management

Just as the engagement of senior management, the role of managers is also essential. The managers are the bridge between two organizations, and they are expected to maintain a good relationship with the contractors including, boosting morale, addressing issues, and checking work. The senior management must meet at regular intervals to discuss the outsourcing relationship and take corrective measures when needed.

Top 9 Reasons For Outsourcing
An organization can experience many benefits of outsourcing IT services. Now we will look at 9 reasons that drive organizations to outsource their IT services.

Organizations Can Enjoy Expanded Resources

Large enterprises often have all the resources needed to maintain the services themselves, but the small and medium enterprises may not. Outsourcing can be beneficial for these organizations. It can give them access to cutting-edge technology and boost their production levels. This addition allows them to reach out to more clients and grow their business in the market.

Lessen IT Costs of The Company

The cost of the IT department is not just limited to the staff, but you will also need to install IT infrastructures like networks, servers, storage, security, and a bunch of other components which don’t come cheap. Outsourcing IT operations will transform your fixed IT cost into a recurring variable cost, and it will be easier to manage.

Guarantee Compliance and Security

In the internet age, no organization can be too safe. The government has laid security standards that organizations must comply with, and this is why more and more companies are moving towards outsourcing. Capital Counselor also states that 83% of IT leaders plan to outsource their security to an MSP in 2021. Regular security checks and upgrades must be made to protect the data. Qualified managed service providers can assist organizations in the proper management of the data and reduce the risk of sensitive information falling into the wrong hands. This takes the additional pressure of security off the organization, letting them focus on their business.

Provide Uninterrupted Flow of Service to Companies

As technology continues to grow, managing the pace has become challenging for organizations. Companies now need innovative hardware and software solutions to comply with the needs of this dynamic market. This has given rise to the need for continuous functionality for components like extranet, internet, and intranet. Professional service providers can provide complete control over such technicalities and allow the organization to work without interruption.

Reduce Labor Costs

To maintain an in-house IT department, you will need trained professionals with years of experience in the market, and to be fair, paying their salaries can be expensive. Though hiring temporary IT support may seem tempting, it can end in disappointment and result in more problems than solutions. Employing a service provider can help you save on cost and give you access to experienced staff.

Increase competitiveness

Companies managing their own IT departments have to dedicate resources and time to it. This can affect their ability to compete with other businesses in the market and increase their cost of operations as well. Outsourcing will reduce the expense associated with IT management and save their time as well. This way, they can focus on their products and services and stay competitive.

Dampen Anxiety

Employees’ anxiety will be reduced when vital functions like data recovery and disaster management are effectively tackled. Every data loss or computer crash has an emotional impact on the workers, which can hamper their productivity and performance. When this task is handled by a skilled IT professional, the pressure on the staff members will be released, allowing them to stay productive.

Increase competitiveness

Companies managing their own IT departments have to dedicate resources and time to it. This can affect their ability to compete with other businesses in the market and increase their cost of operations as well. Outsourcing will reduce the expense associated with IT management and save their time as well. This way, they can focus on their products and services and stay competitive.

Let Organizations Remain Focused on Core Business

Managers have enough on their plates without the added burden of managing the IT department. This division of attention can distract them from their actual work and the core business of the organization is often compromised. By outsourcing IT services, the managers and employees can stay focused on the tasks they are skilled at.

Decrease Risks Of Companies

No organization can outrun risks, every investment carries a level of risk, but the good news is this risk can be decreased. By partnering with contractors, the companies delegate some of the tasks to them, reducing their risk in the process. Hiring specialized contractors who have the best knowledge of the industry reduces the risk of security and decreases the number of fines from the government due to inadequate security standards.

All the benefits associated with outsourcing can be the answer to the most asked question: why outsource your IT? Partnering with managed service providers can bring your cost down and the workload of employees. Years of experience and a variety of skills are some of the features that you can use to grow your business. Choosing the right service provider is essential. The right service provider will understand your business model, identify the weak areas, and fix them with expert help.

Read More
admin July 9, 2021 0 Comments

Odoo Enterprise vs Community

Odoo is a well-functioning ERP software system that aids in the administration of all aspects of an organization’s operations, including Customer Relationship Management, E-Commerce, Billing, Accounting, Manufacturing, Sales, Inventory Management, Human Resource Management, and so on. Odoo is a software package with over 15000 ready-to-use modules that may help you run and administer your business more efficiently.

So Odoo is referred to as a full ERP system that is always upgrading to newer versions with more sophisticated features every year. Similarly, the current version of Odoo, Odoo 14, has been launched, which is significantly quicker than previous versions.
Odoo, as we all know, is a well-structured module that comes in two versions.

Odoo Community and Odoo Enterprise are two different types of Odoo versions.

Odoo Enterprise Edition is a premium ERP with additional features and services. Odoo originated as an open source ERP software that delivers business software features such as CRM, Sales, Purchase, MRP, Accounting, Inventory, and a variety of other modules to an enterprise. Despite the fact that the community edition is free, the Enterprise edition has extra features and benefits that we will explain in this blog article.
By dissecting the Odoo community, Odoo developed Enterprise Edition. Prior to the introduction of version 9, Odoo versions 8, 7, 6, and 5 were available and marketed as OpenERP software. The firm was able to modify its business model from offering exclusively open source solutions and services to offering proprietary products with the introduction of the Enterprise version. Each year, Odoo announces a new version, with several functionalities designated for the enterprise edition. The latest version is 14 enterprise editions (2020-21), and Odoo 15 is also on the way.

Let’s see some of the differences in features between Enterprise and Community editions


Read More
admin June 29, 2021 0 Comments