The Advantages of 3CX
3CX is a business communications solution based on open SIP standards that lowers telecommunications expenses while increasing productivity and mobility. It comes with integrated WebRTC web conferencing, soft phones for Mac and Windows, and smartphone apps for Android and iOS, giving businesses a comprehensive communications bundle out of the box.
Cut Costs. No Vendor Lock-in
With the 3CX soft phone and mobile application, remote workers or employees on the road may make free phone calls. Consumers may call in cheaply or for free with WebRTC using international DIDs and IP Telephony, whereas international DIDs and IP Telephony allow customers to call in cheaply or for free.
The requirement to convert swiftly to a remote working environment might be difficult for multi-branch organizations that use separate phone systems at each site.
However, with 3CX, these businesses can use their existing hardware and use 3CX as the unified solution to connect all of their branches without having to buy new hardware.
WebRTC Video Conferencing
When voice communication isn’t enough, 3CX’s integrated video conferencing solution lets users have face-to-face meetings from the comfort of their own homes, with whiteboards, PDF sharing, and polls to help them communicate. It’s simple to use thanks to integrated WebRTC technology, which eliminates the need for participants to download extra apps or establish accounts. Users can simply arrange meetings from their web browser, and participants can just click on a link to join. Web Meeting provides a “Video Adaptivity” feature that determines how much your broadcast video can deteriorate to accommodate for viewers with lower bandwidth connections, which can help you overcome bandwidth limits at home. Organizers can change this option to apply to all meeting attendees. Web Meeting is also an amazing e-learning tool. It provides a dependable and collaborative option for distance learners, and institutions may effectively use it if students are unable to attend classes on campus. The technology may also be used by healthcare practitioners to hold virtual appointments with patients.
Screen Sharing and Remote Assistance
Desktop Sharing is an internet technology that allows you to share your current session with a user on another computer who may watch or control your desktop from a distant location using a VNC (Virtual Networking Client). With 3CX Web Meeting, you can turn two-dimensional voice communication into an interactive, audiovisual experience that helps you get more done in meetings.
Furthermore, you may use the Remote Control feature to take control of a meeting participant’s computer for demonstration or help. 3CX allows you to share your screen without the need for a plugin.
Sharing a document during a web conference adds value and improves the effectiveness of the meeting. It may be utilized to enhance a sales pitch and offer a product or service presentation.
Rather than emailing big PowerPoint files to potential clients, just convert the presentation to PDF and distribute it via 3CX Web Meeting. You may take participants through the points of the presentation and allow them to interact with the PDF for notes, which improves teamwork.
Users may utilize the Whiteboard functionality to graphically express their argument by drawing on the whiteboard or writing on it with a text box. This is an excellent tool for group brainstorming, corporate presentations, and online schools.
Organizers may use 3CX WebMeeting to actively engage their audience and get feedback from them by developing polls. It’s excellent for when you’re doing a webinar and want to obtain feedback from your attendees, or even when you’re giving a sales presentation and want to learn about your prospects’ needs.
3CX provides both iOS and Android apps for free.
Employees may utilize their office extension on their mobile phones to transfer calls, chat and video call with coworkers, and even join online meetings directly. The setup may be done remotely through QR code, therefore it may be done from any location.
Furthermore, if you’re on the road, the 3CX app automatically reconnects calls whenever you switch networks, such as from WiFi to 4G, so you’re never cut off. There’s no need to be concerned about security because the software provides end-to-end encrypted calls using tunnel encryption.
Instant Messaging and Live Chat
Surprisingly, 90% of us would rather send a message than make a phone call! Colleagues may communicate, share papers, and cooperate using 3CX’s instant messaging tool.
If you own a customer-facing company, your work doesn’t stop when you leave the office.
Customers may immediately ask you questions by using 3CX Live Chat & Talk on your website. There’s no need to connect onto multiple platforms from your home office because chats may be accessible using the browser client or mobile app. 3CX also gives you the option of turning your website visitor discussions into voice or video conversations. From the comfort of their own homes, your customer service staff can continue to provide the same quality of service that your customers expect. It’s simple to set up with the help of a plugin.
Reports & Analytics
3CX’s professional and enterprise licenses feature comprehensive contact center reports that may be used to monitor agent activity and keep track of customer-facing personnel if you wish to keep track of their productivity while working from home. The customizable wallboard may be utilized to deliver rapid progress reports or to provide extra inspiration to the team throughout the day.
By connecting 3CX with your CRM, ERP, and accounting systems, your workers will be able to work more efficiently. Inbound calls are instantly linked to the customer record, which comes up on the screen, and calls are begun with a single click. All phone calls are recorded in the CRM software. Agents can quickly track client interactions across all channels, and records are constantly up to date, allowing for real-time access to contact information and facts. 3CX works with Microsoft Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk, and a variety of other applications.
The advantage of availing the service of our team, Techbot ERP solutions, is it far outweighs the cost of implementation. We will help you choose the right plan so that the goals of implementation are met. With time, money and efforts saved, your organization can not only plan and strategize better but also perform exceedingly well in a digitally revolutionized marketplace.