⦁ Automatic Ring Back- It allows the caller to pre-dial a phone line that is busy, and when the line is free the user gets a ring back from them.
⦁ Call Queueing- This feature can create a system for routing calls to specific ring groups within the local network.
⦁ Automated directories – This feature allows the users to check the extension of employees simply by adding the first three letters of their names.
⦁ Call Recording- This feature allows the users to record a call for documentation, legal, training, monitoring, or any other business purposes.
⦁ Auto Attendant- This feature can connect the callers to their target extension number automatically by using a simple menu.
⦁ Call Transfer- It allows the users to transfer a live call to another extension in a different department.
⦁ Call Waiting- This feature enables the users to deal with more than one caller at the same time.
⦁ Hands-free Digital Handset- The system offers a hands-free handset to the employees. This enables them to work and attend a call simultaneously.
⦁ Direct Dial-In- It allows the callers to bypass IVRs and auto attendants — and make a direct connection with the intended user.
⦁ Conference Call- This feature is also called Audio-Teleconference, and it lets you speak with more than one user at the same time.
⦁ Call Hold With Music or Message- The system allows the users to put the caller on hold with a pre-recorded message or music.
⦁ Call Parking- This allows the users to put a call on hold using one device, and then use another device to resume a call.
⦁ Do Not Disturb (DND)- This feature is used to block incoming calls within a certain extension.
⦁ Speed Dialing- Under this feature, users can make calls to extension numbers with a shortcut. This feature eases the constant requirement of remembering the contact information of various staff members or departments.
⦁ IVR (Interactive Voice Response)- This feature works like an upgraded auto attendant. Several organizations use this feature for product information requests, account inquiries, and other similar purposes.
⦁ Greeting Message- The system enables the users to put a greeting message after a defined number of rings.
⦁ Call Forwarding- This feature allows the admins to route incoming calls on the basis of criteria.
⦁ Ring Groups- This feature allows the users to add several numbers to a group. Under this feature, you can personalize the ring in a sequence or at the same time when a call comes from a specific number.
⦁ Voicemail- With this feature, the caller can leave a voicemail message.
Traditional PBX Phone System
The traditional PBX technology is a landline-based system. It uses a physical PBX hardware box — all the phone lines are connected to this box, and it distributes the calls to each desk using a voice menu. The setup cost for a traditional system is high, and it is a popular system for businesses that use old wiring, unreliable internet connection, and unsecured phone lines. The most reliable vendors for this type of PBX system are Panasonic, D-link, and Snom.
On-site IP PBX Phone System
This system is not far from the traditional system. The primary difference between these two is the phone. The on-site system uses digital phones as opposed to landlines. The setup of this system is relatively easy when compared to the traditional system. However, an IP PBX system is still considered costly in comparison to other VoIP-based PBX systems. If you have decided to go with an on-site PBX system, then you should go with vendors like Avaya, Cisco, and NEC.
Cloud-based PBX Phone System
The cloud-based system is the newest addition to PBX technology. In this system, all the functions, features, applications, and calling services are on the cloud. This system uses VoIP phone signals similar to IP PBX. But since this system is hosted by the cloud, the organization doesn’t have to buy any physical hardware. The cloud-based PBX system is our top recommendation, and if you are looking for the best vendor. Then, go with Polycon or Samsung.
Pros And Cons of A PBX System
Before upgrading your system, you should consider its pros and cons. Listed below are some pros and cons that will help you in making a better decision.
These systems require no regular maintenance checks or any upgrades. Once you have installed the system, you can go back to working stress-free. The system will streamline your calls without the need for extra maintenance.
No More Outages
This system is reliable and dependable. A PBX phone system will keep working even when the computer network is down. So, your business is not fully dependent on an internet network.
Lack of Mobility
The technology is still new, so this system lacks the essential feature of mobility. This system is still dependent on older technology which may not be as useful in the current work scenario.
Cost of the System
This system is not a good option if you are tight on budget. This technology is more expensive than a new telephony system VoIP. PBX will require hardware, installation, and wiring charges.
PABX phone system is integral to streamline your operations and enable the employees to connect with each other seamlessly. Adding or upgrading this system requires a significant investment. Thus, companies should do research before making a decision. Techbot is a pioneer company that can help you in upgrading and installing a PABX System Dubai. They offer PBX systems from all top brands like Samsung, Cisco, Polycom, Panasonic, etc. Techbot can not only provide the best PBX system but also help in PBX installation Dubai. For more information contact them.