⦁ Call Pick-up- Under this feature, the staff can pick up a for a different user.
⦁ Automatic Ring Back- It allows the caller to pre-dial a phone line that is busy, and when the line is free the user gets a ring back from them.
⦁ Call Queueing- This feature can create a system for routing calls to specific ring groups within the local network.
⦁ Automated directories – This feature allows the users to check the extension of employees simply by adding the first three letters of their names.
⦁ Call Recording- This feature allows the users to record a call for documentation, legal, training, monitoring, or any other business purposes.
⦁ Auto Attendant- This feature can connect the callers to their target extension number automatically by using a simple menu.
⦁ Call Transfer- It allows the users to transfer a live call to another extension in a different department.
⦁ Call Waiting- This feature enables the users to deal with more than one caller at the same time.
⦁ Hands-free Digital Handset- The system offers a hands-free handset to the employees. This enables them to work and attend a call simultaneously.
⦁ Direct Dial-In- It allows the callers to bypass IVRs and auto attendants — and make a direct connection with the intended user.
⦁ Conference Call- This feature is also called Audio-Teleconference, and it lets you speak with more than one user at the same time.
⦁ Call Hold With Music or Message- The system allows the users to put the caller on hold with a pre-recorded message or music.
⦁ Call Parking- This allows the users to put a call on hold using one device, and then use another device to resume a call.
⦁ Do Not Disturb (DND)- This feature is used to block incoming calls within a certain extension.
⦁ Speed Dialing- Under this feature, users can make calls to extension numbers with a shortcut. This feature eases the constant requirement of remembering the contact information of various staff members or departments.
⦁ IVR (Interactive Voice Response)- This feature works like an upgraded auto attendant. Several organizations use this feature for product information requests, account inquiries, and other similar purposes.
⦁ Greeting Message- The system enables the users to put a greeting message after a defined number of rings.
⦁ Call Forwarding- This feature allows the admins to route incoming calls on the basis of criteria.
⦁ Ring Groups- This feature allows the users to add several numbers to a group. Under this feature, you can personalize the ring in a sequence or at the same time when a call comes from a specific number.
⦁ Voicemail- With this feature, the caller can leave a voicemail message.