The benefits of migrating traditional PABX to VOIP solutions (IP PBX 3CX)

As business telephone systems have evolved, more and more organisations are looking to Voice over IP (VoIP) solutions to improve their communications.
One of the main reasons for this is the cost savings that can be achieved by using a VoIP system. In this blog post, we’ll take a look at some of the other benefits of migrating from a traditional PBX to a VoIP solution like 3CX. You may also download a free 3CX VoIP app for Android and iOS.
What is PABX?
A PABX (Private Automatic Branch Exchange) is a telephone system used in businesses and organisations.
It allows for the internal calls within the organisation to be made without using the public switched telephone network (PSTN). PABX systems are typically installed in larger businesses and organisations and can be analog or digital.
Why choose us?
Techbot offers a wide range of products to help your business communicate more efficiently. We offer the best VoIP in UAE and IP PBX solutions that can be tailored to your specific needs.
Our team of experts can help you choose the right solution for your business and we’re always available to answer any questions you may have. 
To learn more about the benefits of switching to VoIP, contact us today. We would be happy to answer any questions you have about VoIP or 3CX. Contact us today to learn more about our products and services. Call us at +971543062366 or write at!
What is IP PBX 3CX?
3CX is a VoIP PBX System that runs on Windows or Linux. It can be used with any IP Telephony provider and SIP trunk. 
Office meeting rooms are often used for a variety of purposes, such as presentations, meetings, and collaboration sessions. 
3CX includes calls and voicemails in the Outlook Contact Card, WebRTC video conferencing, mobile apps for Android and iOS, softphones for Windows and Mac, and more.
What is VoIP?
VoIP (Voice over Internet Protocol) is a technology that allows you to make telephone calls using an Internet connection instead of a regular phone line. 
VoIP converts your voice into digital signals and transmits them over the Internet. VoIP can be used with any broadband Internet connection, including DSL, cable, and fibre optic.
Difference between IP PBX And PABX
The main difference between an IP PBX and a PABX is that an IP PBX uses VoIP technology to transmit calls over the Internet, while a PABX uses the public switched telephone network (PSTN). 
VoIP is a more efficient way to transmit voice calls and it offers many other benefits as well.
How does VoIP work?
VoIP works by taking your voice and converting it into digital signals that are then sent over the Internet. The process is similar to how email works. 
When you make a VoIP call, your voice is converted into digital signals and transmitted over the Internet. The recipient’s VoIP phone or software converts the digital signals back into analog so they can be heard.
Difference between PBX and VoIP
The main difference between PBX and VoIP is that PABX uses the public switched telephone network (PSTN) to connect calls, while VoIP uses the Internet. 
VoIP is often cheaper than PABX because it uses the existing infrastructure of the Internet instead of requiring a separate network.
  1. PABX uses the public switched telephone network (PSTN) to connect calls, while VoIP uses the Internet.
  2. VoIP is often cheaper than PABX because it uses the existing infrastructure of the Internet instead of requiring a separate network.
  3. VoIP offers features that are not available with PABX, such as the ability to make calls over the Internet and to use VoIP phone software.
  4. PABX systems are typically installed in larger businesses and organisations, while VoIP can be used by any business or organisation.
  5. PABX systems are usually analog, while VoIP can be either analog or digital.
Benefits of switching to VoIP Solutions from traditional PABX
There are multiple advantages of VoIP over traditional telephony systems. If you plan to replace PABX in your business, you’ll achieve many benefits.
  1. Cost Savings: VoIP is often cheaper than PABX because it uses the existing infrastructure of the Internet instead of requiring a separate network.
  2. Improved call quality: VoIP uses digital signals which are less susceptible to interference and provide better call quality than analog signals.
  3. Increased scalability: With VoIP, you can easily add new users and features as your business grows.
  4. Enhanced features: VoIP systems come with a variety of features that can improve productivity and efficiency, such as caller ID, call waiting, voicemail, call forwarding, and more.
  5. Flexibility: VoIP systems can be used with any broadband Internet connection, including DSL, cable, and fibre optic. This allows you to work from anywhere with an Internet connection.
Traditional PABX users may be wondering what the benefits of VoIP are if they replace their PABX with the most recent 3CX IP PBX. As a result, individuals may take advantage of the benefits listed above, as well as others.
Migrating from a traditional PABX to a VoIP solution like 3CX can offer many benefits for your business, including cost savings, improved communication and more. Contact Techbot today to learn more about our products and services.
What are the benefits that you have seen from migrating from a traditional PABX to VoIP? Let us know in the comments below.
What is the difference between PABX and PBX?
Both PABX and PBX systems are private telephone networks used by businesses and organisations. PBX systems are typically installed in larger businesses and organisations, while PABX systems can be used in smaller businesses. 
The main difference between PABX and PBX is that PABX uses the public switched telephone network (PSTN) to connect calls, while PBX uses the Internet. VoIP is often cheaper than PABX because it uses the existing infrastructure of the Internet instead of requiring a separate network.
What is the difference between Cloud PBX and Hosted PBX?
The main difference between cloud PBX and hosted PBX is that with cloud PBX, the phone system is managed and hosted by the provider, while with hosted PBX, the phone system is managed and hosted on-premises by the customer.
Cloud PBX can be more flexible and scalable than hosted PBX and it can also be more expensive.
What is the difference between PBX and VOIP?
The main difference between PBX and VoIP is that PBX uses the public switched telephone network (PSTN) to connect calls, while VoIP uses the Internet.
VoIP is often cheaper than PBX because it uses the existing infrastructure of the Internet instead of requiring a separate network.

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admin May 12, 2022 0 Comments

All You Need to Know About PABX System3

As your company transitions from a startup to a thriving settled company with lots of employees, the need for phone connectivity will start to arise. To keep up with the growing needs of your employees, you may start considering a PBX (Private Branch Exchange) system
Managing calls can be tiresome for employees — thanks to the latest technological advancements, you can direct all calls efficiently with the help of PABX systems. A PABX phone system is an effective solution consisting of hardware and software to manage calls. This system receives incoming calls and routes these calls with any human assistance.
A business PABX system has distinct features that have the ability to reach specific intercoms, extensions, initiate conference calls, and even assign customers to wait for assistance. When it comes to a PBX system, you have several choices. In this article, we will discuss these systems and assist you in choosing the right one for your business.
What Is A PABX System?
These systems are a business solution for organizations that require many lines for outside and in-house calls. This system enables organizations to use a single access number with several extensions. These systems are cheaper when compared to landlines that are linked to a public network.
An organization using a PBX or PABX system works as a telephone exchange. A PABX phone system automated the process of switching tasks required to connect incoming calls between the extensions — that is what the “A” in PABX is for. PABX (Private Automatic Branch Exchange) means automation. Unlike PBX, the PABX system doesn’t require human switchboard operators to connect users.
In these systems, every device, be it desk phones, fax machines, or even computer modems, has a distinct and designated extension number if it’s connected to the exchange. The PABX solution is primarily owned and administered by the hosting organization. Enterprises like call centers use this system for their features like auto-attendant, call hold, call conferencing, and call transfer. This system is used to streamline the process in large enterprises.
PABX vs. PBX —The Ultimate Difference Between PBX and PABX?
Both PBX and PABX are switching systems, they are often used synonymously, but that doesn’t make them the same. Think of PABX as an improvement of the conventional PBX system. In a PBX (Private Branch Exchange) system, the switchboards are managed by human operators.
The switchboard operators close a call circuit by physically plugging in the wires. This circuit then establishes a connection between two devices operating on the POTS (Plain Old Telephone Service). These human-operated systems were previously called PMBX (Private Manual Branch Exchange).
While the PBX system uses human operators, the PABX ones are fully automated. This system uses computers to automate the process of switching — and this is the main difference between the two systems.
PBX today is used for both human-operated and automated systems. You can even host an internet-based PBX system using the cloud — and it can connect the on-premise equipment by using SIP (Session Initiation Protocol).
The Workings of a PABX System
This system operates in a similar manner to a public telephone exchange. A Standard system comes with both software and hardware, the apparatus includes fax machines, hubs, switches, telephone units, modems, adapters, and routers. It allows the organization to run its own internal telephone network by using local extension numbers.
The extension used in the system corresponds to specific phone units and devices used in the building. This system can simplify the internal phone communication within the organization. The in-house calls don’t go beyond the local network, and with a touch of a button, users can make in-house connections. Shown below is a PABX system diagram to better explain the working of this system.
A PABX phone system has a feature that can greet the caller with a previously recorded message. This greeting is known as IVR (Interactive Voice Response). It usually asks for the number for the specific caller to dial. This ensures that the call is made in the correct department.
These systems can be used to route incoming calls on the basis of extension numbers or codes. It uses the public telephone exchange for outgoing calls.
A conventional system has external lines, which are also called trunk lines, but it has a fixed number of internal lines that are connected to the trunk line. The local users and staff members are required to share these external lines when making outside calls.
Top PABX Features For Business
A PABX solution is beneficial for an organization. It allows the companies to use more telephone units in fewer physical phone lines. To use this system optimally, organizations have to assign an extension number to every phone unit. The system also lets the users make internal calls free of charge.
You can find an array of features in these systems. Some of the most common features and advanced function offered by most of the systems are:
⦁ Call Pick-up- Under this feature, the staff can pick up a for a different user.

⦁ Automatic Ring Back- It allows the caller to pre-dial a phone line that is busy, and when the line is free the user gets a ring back from them.

⦁ Call Queueing- This feature can create a system for routing calls to specific ring groups within the local network.

⦁ Automated directories – This feature allows the users to check the extension of employees simply by adding the first three letters of their names.

⦁ Call Recording- This feature allows the users to record a call for documentation, legal, training, monitoring, or any other business purposes.

⦁ Auto Attendant- This feature can connect the callers to their target extension number automatically by using a simple menu.

⦁ Call Transfer- It allows the users to transfer a live call to another extension in a different department.

⦁ Call Waiting- This feature enables the users to deal with more than one caller at the same time.

⦁ Hands-free Digital Handset- The system offers a hands-free handset to the employees. This enables them to work and attend a call simultaneously.

⦁ Direct Dial-In- It allows the callers to bypass IVRs and auto attendants — and make a direct connection with the intended user.

⦁ Conference Call- This feature is also called Audio-Teleconference, and it lets you speak with more than one user at the same time.

⦁ Call Hold With Music or Message- The system allows the users to put the caller on hold with a pre-recorded message or music.

⦁ Call Parking- This allows the users to put a call on hold using one device, and then use another device to resume a call.

⦁ Do Not Disturb (DND)- This feature is used to block incoming calls within a certain extension.

⦁ Speed Dialing- Under this feature, users can make calls to extension numbers with a shortcut. This feature eases the constant requirement of remembering the contact information of various staff members or departments.

⦁ IVR (Interactive Voice Response)- This feature works like an upgraded auto attendant. Several organizations use this feature for product information requests, account inquiries, and other similar purposes.

⦁ Greeting Message- The system enables the users to put a greeting message after a defined number of rings.

⦁ Call Forwarding- This feature allows the admins to route incoming calls on the basis of criteria.

⦁ Ring Groups- This feature allows the users to add several numbers to a group. Under this feature, you can personalize the ring in a sequence or at the same time when a call comes from a specific number.

⦁ Voicemail- With this feature, the caller can leave a voicemail message.

The Different Types Of PBX Phone Systems
All systems are not the same. So, before adding it to your organization, you should know about the different types of systems.

Traditional PBX Phone System

The traditional PBX technology is a landline-based system. It uses a physical PBX hardware box — all the phone lines are connected to this box, and it distributes the calls to each desk using a voice menu. The setup cost for a traditional system is high, and it is a popular system for businesses that use old wiring, unreliable internet connection, and unsecured phone lines. The most reliable vendors for this type of PBX system are Panasonic, D-link, and Snom.

On-site IP PBX Phone System

This system is not far from the traditional system. The primary difference between these two is the phone. The on-site system uses digital phones as opposed to landlines. The setup of this system is relatively easy when compared to the traditional system. However, an IP PBX system is still considered costly in comparison to other VoIP-based PBX systems. If you have decided to go with an on-site PBX system, then you should go with vendors like Avaya, Cisco, and NEC.

Cloud-based PBX Phone System

The cloud-based system is the newest addition to PBX technology. In this system, all the functions, features, applications, and calling services are on the cloud. This system uses VoIP phone signals similar to IP PBX. But since this system is hosted by the cloud, the organization doesn’t have to buy any physical hardware. The cloud-based PBX system is our top recommendation, and if you are looking for the best vendor. Then, go with Polycon or Samsung.

Pros And Cons of A PBX System

Before upgrading your system, you should consider its pros and cons. Listed below are some pros and cons that will help you in making a better decision.

Main Pros of PBX System

Low Maintenance

These systems require no regular maintenance checks or any upgrades. Once you have installed the system, you can go back to working stress-free. The system will streamline your calls without the need for extra maintenance.

No More Outages

This system is reliable and dependable. A PBX phone system will keep working even when the computer network is down. So, your business is not fully dependent on an internet network.

Main Cons of PBX System

Lack of Mobility

The technology is still new, so this system lacks the essential feature of mobility. This system is still dependent on older technology which may not be as useful in the current work scenario.

Cost of the System

This system is not a good option if you are tight on budget. This technology is more expensive than a new telephony system VoIP. PBX will require hardware, installation, and wiring charges.

Wrapping Up

PABX phone system is integral to streamline your operations and enable the employees to connect with each other seamlessly. Adding or upgrading this system requires a significant investment. Thus, companies should do research before making a decision. Techbot is a pioneer company that can help you in upgrading and installing a PABX System Dubai. They offer PBX systems from all top brands like Samsung, Cisco, Polycom, Panasonic, etc. Techbot can not only provide the best PBX system but also help in PBX installation Dubai. For more information contact them.

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admin July 9, 2021 0 Comments