Customer relationship management or (CRM) software helps provide better service and give businesses insights about what their customers want. This software simplifies the organizations’ task and allows the employees to work with more precision and accuracy. With the CRM system, everything your team needs will be accessible at their fingertips. Thus, you can bid farewell to all the confusion and scattered information, and focus on the core organizational operations.

Although CRM software is used to streamline the business operations for employees, it has the potential to do a lot more than that. This software has features that allow the companies to use their strengths and help their teams in a personalized manner. You can find a range of software in the market, and you must choose a reliable system for your company. It is critical to assess your needs and match them with the solutions offered by the system. In this guide, we will learn all about CRM software to help you make an informed choice.

Customer relationship management is the process that helps you organize customers’ data and optimize your digital marketing efforts. The CRM system helps the business in aggregating this data and compiling it neatly into a simple structure. This structure makes it easier for teams to access all the information and remain productive.

Although the CRM software somewhat sounds like a simple application, it is capable of doing so much more than that. The system stores all the information in a database. It can store anything from email addresses, phone numbers to shipping and billing addresses of the customers. With this system, you can organize contacts into groups and develop a working sales funnel for your business.

Since relationship management is a crucial part of a business, with the correct information you can cultivate long-term relationships and turn the leads into paying customers. In conclusion, a CRM platform provides the necessary means to a business and an overview of all the current customers and leads.

CRM solutions perform a range of functions allowing the users to track the interactions between their customers and company via all the used channels. The channels that can be tracked are emails, phone calls, contact forms, and so much more. With the software,

marketing and sales teams will have access to the set of tools allowing them to manage their sales and marketing funnel.

The company can track everything from forecasting and lead management to deal closure. The software also assists the customer service team to manage the customer’s requests and develop an appropriate strategy to provide excellent and personalized care to customers. Since the customer relationship management software comes with tracking features, you can record the interactions online for training purposes.

Also, this software will automate the routine processes and provide the necessary tools to the team. This makes it easier for them to measure the productivity and performance of the company. In addition to streamlining these tasks and providing insights, CRM software can also serve as a reminder.

You can also use this platform to perform your pre-scheduled activities such as initiating phone calls and sending emails. All the tasks will be performed as requested, and the software will record everything as well. Some systems also offer analytics features, hence you can track the efficacy of your marketing efforts and check the results and conversions in real-time.

Management of All Communication With Prospects

Reminders for Follow Up

Creation of Sales Report

Maintenance of Centralized Database Across All Your Sales

Automation of Data Entry

Better Organization of Contact Data

Automation and Forecasting for Sales Performance

Allow You To Scale Processes Over Time

Segmentation of Customers

Facilitation of Team Communication

Efficiency in Administrative Tasks

Updates Will Enhance The Software As Requirements Changes

The pandemic has taught us the benefit of flexibility in the workplace. After the pandemic hit, several companies implemented remote work options to keep the business running. This helped in protecting the health of their employees without affecting their business operations. Remote work can benefit both employer and employee. Work from home has become a common practice in workplaces, and remote working solutions have helped organizations manage their operations with the same efficiency.

This software plays an integral part in this new working dynamic. Companies can take advantage of these new IT resources in their workforce models and improve the productivity of their teams. Companies with this collaborative technology can take complete advantage of the remote work environment. Everything from communication to sharing files has become easier with the adoption of collaborative software. Techbot is the most reliable company that offers trusted remote working software to organizations.

These tools can increase employees’ productivity and allow the team to stay connected despite the distance. With their collaboration tools, companies can accomplish tasks on time and leverage the benefits of remote work. Techbot’s remote working solutions are simple to use and implement, and they will save you training time as well. Adding these tools can change the face of your business and offer a multitude of benefits such as:

Time Tracking Tools

Communication Tools

File-Sharing Tools

Project Management Tools

VoIP phone systems are a great solution for businesses that need to communicate with their customers and employees over long distances at low costs. VoIP phones can be used in both small offices as well as large corporations.

This new technology has been introduced in recent years and has become very popular because it offers many advantages. The best thing about using a VOIP system? It’s easy! You can set up your own service without having any technical knowledge or special equipment. Plus, there’s no need to pay monthly fees like those associated with landline phones.

The VoIP phone system is a type of communication service which uses your computer’s modem to connect you to another person through the internet instead of directly connecting you to someone who is physically located near you. This means that all calls made on a VoIP system are free of charge unlike normal landline services where charges apply per minute. In addition, most VoIP providers allow users to make international calls at no extra cost. However, some companies may require additional fees if you want to use certain features offered by the provider.

The main advantage of these phones is that they can be used from any location as long as they have an internet connection. They also offer better sound quality than regular telephone lines. There are different VoIP phone systems available today, including softphone, hardware-based IP PBX, hosted solutions and software-based applications.

The Cost Factor

Business VoIP can be a cost-effective way to increase productivity while reducing your monthly phone bill. You only need one line number per office instead of multiple lines, which means less equipment needed and less maintenance costs. You can save money because there are no long-distance charges or local call fees.

When you call someone overseas, you often have to deal with high taxes added onto the original price. Thankfully, VoIP eliminates these concerns entirely. You’re no longer charged sales tax when placing calls internationally. Plus, since VoIP isn’t considered “telecommunications” under federal law, you don’t owe income tax either.

An Easy Setup

Support and Help

Scalability

Greater Flexibility

Enhanced Security

Less Equipment to Buy and Maintain

Reduce Downtime

Improve Customer Satisfaction

Boost Productivity

Improved Employee Morale

Keep Track Of Expenses Easily

Avoid Costly Mistakes

Stay Competitive

Businesses today must adapt quickly to changing market conditions. However, some still struggle to stay ahead of the curve because they lack the resources needed to implement advanced IT solutions. Fortunately, a business VoIP service can give you all these tools at your fingertips without breaking the bank. With features like voicemail, unified communications and contact center management capabilities, you’ll be able to take control of your communication needs while staying agile enough to respond effectively to customers and prospects alike.

So, whether you’re looking to boost productivity, cut back on expenses or simply improve communications, business VoIP is definitely something worth considering.

Whether you have a small, medium, or large business, one thing that remains common is manageability. Every business has to manage multiple aspects of a business process. Business owners need to streamline everything from planning, order fulfillment to shipment and managing all aspects of the business requires extensive planning and tracking. If we get honest, the level of dedication it takes to manage all aspects of business can be overwhelming for a single person. This is where the ERP or (Enterprise Resource Planning) solution comes in. There are many benefits of ERP software, the primary one being the proper management of all core processes across an organization.

Thus, you can use this software for every essential function like inventory management, invoicing, accounting, marketing, etc. Entrepreneurs are often misguided that an ERP solution is an expensive option and is only meant for established corporations. Truth be told, this couldn’t be far from reality. High-quality ERP systems are getting cheaper every day and the internet has played a significant role in bringing down the cost of robust solutions. The availability has further increased the importance of ERP and SMEs should tap into this solution to leverage growth and stay ahead in the competition.

The term ERP was introduced by Gartner and people have been widely using it for over a hundred years. In the beginning, this term was used to describe the manufacturing and inventory process, but in modern times, it has evolved so much more than that. ERP stands for Enterprise Resource Planning. It is a tool that gives structure to the organization and allows them to improve their management. This tool is primarily used in departments like customer relationship management, accounting, project management and other notable departments.

One of the highlights of this solution is its capability to integrate information across multiple areas. Due to this feature, it can offer a better data evaluation and streamline the organization’s operations. Every process occurring inside the company remains interconnected via a shared secured database. This offers many benefits to employees and allows them to work via a combined experience. Shared experience has become integral to manage several departments at once and this has increased the importance of an ERP system even further in small businesses. 

Improve the Scalability and Flexibility of Your Organization

Reduction in Repetitive Manual Work Due To Automation

Automation has become a norm of the modern world. Everything that requires little to no effort is automated. This has allowed the industries to save energy and revenue in the long run. While the idea of using robots to perform day-to-day tasks is still far-fetched, you can certainly automate several operations within your departments to make life easier. With this solution, a separate account within your accounting department is automatically created every time they are added to your CRM system.

In addition to this, when an account of your employee is deleted from the HRM system, they will automatically be deleted from the payroll system as well. This tool can also be used to create an email wishing birthday to an employee using a predesigned template. All of this will be automatically done when you use an ERP system. These tasks may seem simple, but by automating them, you can save a lot of time and energy in the long run.

Decreases Organization’s Costs

Most of the administrative costs can be reduced by integrating an ERP system and it is one of the most notable benefits of enterprise resource planning. With this tool, the employees will not have to manage all the organization’s tasks manually. This will free up their time, allowing them to focus on more profitable projects.

Another benefit of this system is the decreased turnaround time and increased production. The ERP system makes it easier for businesses to analyze their supply-demand gap and adjust the process accordingly. This will improve the supply chain and prevent the firm from any unexpected costs.

Allow The Owners To Centralize All Documents

Disorganization doesn’t just create a mess, but it can also cost you time, energy and money. Not finding the necessary document on time can be frustrating. One of the most significant advantages of an ERP system is complete organization. When you integrate an ERP system into your firm, you will not have to be dependent on other people to send you the required document.

Integrating this system will also tackle the problem of double entry. Since the database will be centralized, the administration team will follow a decided producer. Thus, you will not have to keep all the vital documents in your personal system, you can just access them via the centralized system. Also, you will have full liberty to maintain these folders and files securely from any place you like.

Enable You to Review Updates in Real-time

Up-to-date information has been a primary need of users all across the globe and this has increased the importance of ERP. These systems integrated into your workforce can result in several benefits like increased productivity and faster turnarounds.

The latest information will be readily accessible to everyone across all departments. This means if your HR manager needs information from the admin department, they can access it anytime they want. All the updates will take place in real-time and every employee will have access to the updated information.

It is Used By Large Enterprises

Assist in Improving Customer Relationships

When businesses lack proper infrastructure, it can affect their customer relationships and harm their daily operations. Tracking communications with customers across all departments will enable you to deal with multiple orders, requests, invoices, etc. And integrating the system into your organization will make that process easier. The streamlined relationship with customers can be a turning point for small businesses. 

An ERP system can also be a beneficial tool to monitor the customer’s behavior, needs and preferences to improve your range of services and products. This will ensure you make better business decisions depending on the insights you have collected from customers. Thus, implementing this solution in your firm is the key to increasing the efficiency and productivity of your business and one of the many benefits of ERP software.

The ERP system is used by several large corporations and they use it to streamline their business operations and maximize productivity. Now that we have understood the importance of an ERP system, it is equally important to find the ideal system for your business. Several softwares can be found in the market and you should compare them with each other before making a choice.

Since you have many choices, it is easy to get overwhelmed. This is why you should also assess your business requirements before choosing an ERP system. Techbot can be a trusted alternative if you are searching for feature-rich software. Their software can be used as a perfect solution to integrate technology into your organization. You can streamline everything from communication to accounts using their solutions. Get in touch with the experts to discuss your business needs and get a system that will help you streamline your business operations and maximize productivity.

As the world is shifting to digital mediums to streamline their daily operations, the ERP system has become one of the most integral platforms to run their business operations. Be it small, medium or large enterprises, each one of them has a volume of data and operations they need to manage optimally. Businesses continue to expand everyday and organization is the key to keeping up with the dynamic changes. No matter how hardworking or dedicated the team is, if they don’t have optimum resources, their efforts will not make much difference.

The inefficient operations can be tackled using this software. This software is primarily used to make the working environment optimized and efficient. Thus, you can have better sales productivity management with the assistance of optimum software. This software is frequently used by large corporations, but SMEs can also leverage this tool to get quantifiable results.

Ever since efficiency became a driving factor within workspaces, the ERP software has evolved to integrate features that will be invaluable in every office. Entrepreneurs can find a range of software in the market. These tools are not always expensive, business owners can find cost-effective solutions to help you boost their business sales productivity. In this article, we will discuss how can ERP improve a company’s business performance and why your business needs Techbot’s ERP software to stand out in the cutthroat competition.

ERP is defined as a complete and integrated system that is used to manage everything from production, distribution to financial and human resource management. This software is an integral tool to manage business operations and assists at various levels. The primary function of this system is to centralize data, along with managing and tracking workflow. 

These systems are also used to record information which can later be used and reviewed by all departments to decide the most efficient process and create a viable plan for the future. The sales management software comes with a range of features, all of which provide the necessary tools to an organization helping them make business activities seamless throughout all departments.

The ERP system can be used to track business processes and operations including finance, production, distribution and back-office. You cannot deny the efficiency these systems provide, but they are also considered a complex system to understand and integrate.

After deciding to implement this system in your firm, you must come up with an execution plan to make the most of this feature-laced tool. Installing the system is only one aspect integrating the software to create a seamless workflow is the key to leverage growth with it.

Since the software is available with varying capabilities, it is a beneficial tool for all types of businesses regardless of their types and sizes. These tools can assist the departments in managing operations and leverage growth. This system functions in a manner to connect all departments and help them work in sync. In the beginning, this system was only used in manufacturing and distribution to track sales and outputs.

The system allowed owners and decision-makers to identify their manufacturing needs and determine which materials are required to help. Thus, answering the most asked question of how to improve sales? This solution has allowed the business to pick out the most efficient way of producing material, managing inventory, buying stuff and tracking the shipping and purchase process. However, the system is now evolved and so are its uses. This system is now used in multiple departments assisting in everything from accounting to product design.

Business Intelligence

The other way this system can assist a business is by improving business intelligence. This system not only provides convenient access to every department’s data and information, but it allows the senior management of the company to review the bigger picture and assess the databases better.

Overviewing the information of all departments together can help in uncovering connections between them and identify weak areas of the channel. By acting on these findings, a business can make more insightful decisions and get rid of inefficient and unproductive practices. This new information can be game-changing for small and medium-sized businesses and assist them in reducing the operational costs of their firms.

Marketing Sales Collaboration

The two divisions that should always work closely are marketing and sales. These two divisions often work independently, have different goals and even conflict with each other. However, with an ERP system, you can facilitate better collaboration by providing a single program that ties these two divisions together. Start by setting a shared goal and integrate a resource planning system to make clear connections between both marketing campaigns and closed sales. 

This way, both of these departments will have access to product information, leads and customer details. Doing this will allow the sales team access to reliable information on current offerings and share the real-time effects of campaigns with the marketing team. Since both of these departments will begin to complement each other, it will result in better collaboration and will lead to increased sales and revenue.

Warehouse Integration

Organizations dealing with physical products can have significant advantages by integrating these systems. The system can assist them with warehouse integration and improve the resource planning of the firm. The system can help lower the cost of the organization by optimizing the use of warehouses and raise the overall profit of the corporation.

A warehouse managed by an ERP system can reduce the error caused by multiple systems and allow the firm to manage inventory more accurately. It will also increase the sales productivity of organizations allowing the team members to complete the same assignments in much less time.

Increased Accuracy and Time Management

ERP system automates the business processes and also reduces the manual workload of the team members. This automation is not only beneficial in streamlining the process but also reduces the possibility of human errors. The data managed by the ERP system will be much more accurate compared to the manual work. This means all the departments and teams will work with correct data and the chances of leveraging growth will be higher. Without this system, recording and segregating essential data will fall on to team members.

This operation is not only lengthy but error-prone as well. Thus, by integrating sales management software, you reduce the workload of the team and increase accuracy at the same time. Since you will be eliminating the time-consuming part of the job, the team can be directed to handle more integral and creative work. This will not only make your employees more efficient but allow you to use all your resources both, technological or manual, more optimally.

Customer Relationship Management

One other way this system can benefit the overall revenue of an organization is by improving the interaction with end customers. The final consumers are the primary focus of any enterprise and satisfied customers are more likely to come back, resulting in increased revenue and brand loyalty. This is where the ERP system comes in. Any good system will collect the customer information and share it with the customer support team.

This insightful information will allow them to make changes and create a better user experience. The customer information will also be valuable for the marketing departments. Through this information, they can understand the sentiment of the customer and create strong buyer personas. All the marketing campaigns will be improved and the products will be tailored according to the market demand. The data offered by the system will benefit the whole organization and allow them to broaden their customer base.

Now, we have seen that there are countless benefits of implementing sales management software in your organization. From production, design, accounting, to finance, human resource and management, this system can be implemented everywhere to enhance efficiency. Similar to other organization systems, ERP systems are not all.

You will need a specific resource planning system for your organization. Thus, when you go out in the market, make sure to be prepared. Reliable software is all you need to compete with large corporations and Techbot can be your trusted partner in this quest. They are one of the leading ERP solution providers in Dubai and offer the most advanced, reliable, and best ERP software in UAE at cost-effective prices. Their solution is not only used to maximize productivity, but it allows you to streamline every function from communication to accounting. Thus, you will get a complete solution and a trusted partner with Techbot. They will be your professional partner and assist you in your quest to increase productivity.

Small business owners are often looking for ways to save cost and in the quest of saving a few bucks, they often decide to manage their accounting themselves. Although it is a viable decision to save cost, entrepreneurs can get caught up in the daily operations and may not have time to manage accounts. Recording and verifying all accounting entries with the go-to tools can be time and energy-consuming for every small business owner.

To ensure your company’s account doesn’t suffer, you should consider investing in an accounting software. The benefits of accounting softwares are often overlooked by entrepreneurs with the goal to save money. However, these tools allow the users to streamline their accounts and ensure the business does not suffer due to miscalculations and lack of accuracy. It is not only used to record transactions, but also assist you in tracking your expenses, drafting invoices, and analyzing the financial data of the firm.

The sensitive information can be stored on the cloud to prevent hackers from accessing and using this data. Since everything is going digital, the accounting process has also moved on too and allows you to organize your books more optimally. If you are still confused about switching, we have put together a list of benefits of using accounting softwares that will make this decision easier. 

Increased Accuracy in Calculations

Simplify Your Tax Compliance

The Cloud-based Software Will Increase Your Mobility

Some accounting software will also give you the advantage to access your business accounts anywhere and anytime. The software can be used on a range of devices with different OS. Thus, you will be able to manage your business accounts from your computers, laptops, iPads, phones, etc. The software can be accessed through web browsers and mobile applications. You can perform a range of functions via this software, the most common being:

• Recording expenses, attaching the necessary receipts and sharing them with the clients.
• Sending invoices right from mobile devices.
• Track the bills, and manage expenses using the built-in timer.
• Access the information about clients, expenses, and invoices.
• Importing clients from the contact information saved on the phone.

The use of an accounting software will also make it easier for your accountants to access your company’s books and review them. You can share your company’s books with anyone through online applications and save yourself the hassle of transferring paper files.

Easier Recording and Storage Of accounting Information

Works As An Analysis Tool

On-Demand Reporting

Accounting software is the perfect alternative to generate quick reports. Without the software, you will have to work on all the books manually. You will have to crunch numbers, analyze financial data, and create your own visualizations to enhance productivity. But, the software can do it automatically for you with just a few clicks. The use of an accounting software will allow you to provide your clients with accurate and updated reports.

There are many benefits of using softwares for small businesses. Since you will be handling several clients at once, having software to assist you with keeping a track of your transactions will be extremely beneficial. The use of an accounting software will make the accounting process run more smoothly and positively engage the clients. You should find the right software for your business. Make sure to assess your requirements and match them with the features offered by the software to find your ideal match.

If you are looking for reliable accounting software in Dubai, have a look at the solutions offered by Techbot. They offer a complete solution that lets you streamline your business operations including accounts and finances. Their software comes with a range of features and will be a perfect alternative for your accounting needs. Their software is user-friendly and is designed to provide answers to your every need. To know more get in touch.

Contact management

Lead Management

Lead management is one of the areas where most of the businesses tend to fail due to lack of a good management system. Best lead management boosts sales and leads to a real boom.

Odoo CRM has a better lead management system where we can track the end to end process with each lead until it is won. And even the after service seems very efficient with the integrated lead management and contact management systems.

We have these many options and features in managing a lead.

We can directly convert a lead into opportunity by clicking on the “Convert to Opportunity” button.

Also we have a “Mark As Lost” button, and we can give reasons for that.

We can even send messages to the customer from the same window itself by clicking on the “Send Message” Button. Also we can have internal communication using this “Log Note” button.

We can schedule activity to follow up to the leads using the “Schedule Activity” button.

Then a pop up wizard would appear like this, where we can set it.

Pipeline System

Sales Team Management

Efficient and interactive Reportinga

Pivot View

Graph Views

Pros And Cons of A PBX System

Before upgrading your system, you should consider its pros and cons. Listed below are some pros and cons that will help you in making a better decision.

To conclude

As your company transitions from a startup to a thriving settled company with lots of employees, the need for phone connectivity will start to arise. To keep up with the growing needs of your employees, you may start considering a PBX (Private Branch Exchange) system

Managing calls can be tiresome for employees — thanks to the latest technological advancements, you can direct all calls efficiently with the help of PABX systems. A PABX phone system is an effective solution consisting of hardware and software to manage calls. This system receives incoming calls and routes these calls with any human assistance.

A business PABX system has distinct features that have the ability to reach specific intercoms, extensions, initiate conference calls, and even assign customers to wait for assistance. When it comes to a PBX system, you have several choices. In this article, we will discuss these systems and assist you in choosing the right one for your business.

These systems are a business solution for organizations that require many lines for outside and in-house calls. This system enables organizations to use a single access number with several extensions. These systems are cheaper when compared to landlines that are linked to a public network.

An organization using a PBX or PABX system works as a telephone exchange. A PABX phone system automated the process of switching tasks required to connect incoming calls between the extensions — that is what the “A” in PABX is for. PABX (Private Automatic Branch Exchange) means automation. Unlike PBX, the PABX system doesn’t require human switchboard operators to connect users.

In these systems, every device, be it desk phones, fax machines, or even computer modems, has a distinct and designated extension number if it’s connected to the exchange. The PABX solution is primarily owned and administered by the hosting organization. Enterprises like call centers use this system for their features like auto-attendant, call hold, call conferencing, and call transfer. This system is used to streamline the process in large enterprises.

Both PBX and PABX are switching systems, they are often used synonymously, but that doesn’t make them the same. Think of PABX as an improvement of the conventional PBX system. In a PBX (Private Branch Exchange) system, the switchboards are managed by human operators.

The switchboard operators close a call circuit by physically plugging in the wires. This circuit then establishes a connection between two devices operating on the POTS (Plain Old Telephone Service). These human-operated systems were previously called PMBX (Private Manual Branch Exchange).

While the PBX system uses human operators, the PABX ones are fully automated. This system uses computers to automate the process of switching — and this is the main difference between the two systems.

PBX today is used for both human-operated and automated systems. You can even host an internet-based PBX system using the cloud — and it can connect the on-premise equipment by using SIP (Session Initiation Protocol).

This system operates in a similar manner to a public telephone exchange. A Standard system comes with both software and hardware, the apparatus includes fax machines, hubs, switches, telephone units, modems, adapters, and routers. It allows the organization to run its own internal telephone network by using local extension numbers.

The extension used in the system corresponds to specific phone units and devices used in the building. This system can simplify the internal phone communication within the organization. The in-house calls don’t go beyond the local network, and with a touch of a button, users can make in-house connections. Shown below is a PABX system diagram to better explain the working of this system.

A PABX phone system has a feature that can greet the caller with a previously recorded message. This greeting is known as IVR (Interactive Voice Response). It usually asks for the number for the specific caller to dial. This ensures that the call is made in the correct department.

These systems can be used to route incoming calls on the basis of extension numbers or codes. It uses the public telephone exchange for outgoing calls.

A conventional system has external lines, which are also called trunk lines, but it has a fixed number of internal lines that are connected to the trunk line. The local users and staff members are required to share these external lines when making outside calls.

A PABX solution is beneficial for an organization. It allows the companies to use more telephone units in fewer physical phone lines. To use this system optimally, organizations have to assign an extension number to every phone unit. The system also lets the users make internal calls free of charge.

You can find an array of features in these systems. Some of the most common features and advanced function offered by most of the systems are:

⦁ Call Pick-up- Under this feature, the staff can pick up a for a different user.

⦁ Automatic Ring Back- It allows the caller to pre-dial a phone line that is busy, and when the line is free the user gets a ring back from them.

⦁ Call Queueing- This feature can create a system for routing calls to specific ring groups within the local network.

⦁ Automated directories – This feature allows the users to check the extension of employees simply by adding the first three letters of their names.

⦁ Call Recording- This feature allows the users to record a call for documentation, legal, training, monitoring, or any other business purposes.

⦁ Auto Attendant- This feature can connect the callers to their target extension number automatically by using a simple menu.

⦁ Call Transfer- It allows the users to transfer a live call to another extension in a different department.

⦁ Call Waiting- This feature enables the users to deal with more than one caller at the same time.

⦁ Hands-free Digital Handset- The system offers a hands-free handset to the employees. This enables them to work and attend a call simultaneously.

⦁ Direct Dial-In- It allows the callers to bypass IVRs and auto attendants — and make a direct connection with the intended user.

⦁ Conference Call- This feature is also called Audio-Teleconference, and it lets you speak with more than one user at the same time.

⦁ Call Hold With Music or Message- The system allows the users to put the caller on hold with a pre-recorded message or music.

⦁ Call Parking- This allows the users to put a call on hold using one device, and then use another device to resume a call.

⦁ Do Not Disturb (DND)- This feature is used to block incoming calls within a certain extension.

⦁ Speed Dialing- Under this feature, users can make calls to extension numbers with a shortcut. This feature eases the constant requirement of remembering the contact information of various staff members or departments.

⦁ IVR (Interactive Voice Response)- This feature works like an upgraded auto attendant. Several organizations use this feature for product information requests, account inquiries, and other similar purposes.

⦁ Greeting Message- The system enables the users to put a greeting message after a defined number of rings.

⦁ Call Forwarding- This feature allows the admins to route incoming calls on the basis of criteria.

⦁ Ring Groups- This feature allows the users to add several numbers to a group. Under this feature, you can personalize the ring in a sequence or at the same time when a call comes from a specific number.

⦁ Voicemail- With this feature, the caller can leave a voicemail message.

All systems are not the same. So, before adding it to your organization, you should know about the different types of systems.

Traditional PBX Phone System

The traditional PBX technology is a landline-based system. It uses a physical PBX hardware box — all the phone lines are connected to this box, and it distributes the calls to each desk using a voice menu. The setup cost for a traditional system is high, and it is a popular system for businesses that use old wiring, unreliable internet connection, and unsecured phone lines. The most reliable vendors for this type of PBX system are Panasonic, D-link, and Snom.

On-site IP PBX Phone System

This system is not far from the traditional system. The primary difference between these two is the phone. The on-site system uses digital phones as opposed to landlines. The setup of this system is relatively easy when compared to the traditional system. However, an IP PBX system is still considered costly in comparison to other VoIP-based PBX systems. If you have decided to go with an on-site PBX system, then you should go with vendors like Avaya, Cisco, and NEC.

Cloud-based PBX Phone System

The cloud-based system is the newest addition to PBX technology. In this system, all the functions, features, applications, and calling services are on the cloud. This system uses VoIP phone signals similar to IP PBX. But since this system is hosted by the cloud, the organization doesn’t have to buy any physical hardware. The cloud-based PBX system is our top recommendation, and if you are looking for the best vendor. Then, go with Polycon or Samsung.

Pros And Cons of A PBX System

Before upgrading your system, you should consider its pros and cons. Listed below are some pros and cons that will help you in making a better decision.

Low Maintenance

These systems require no regular maintenance checks or any upgrades. Once you have installed the system, you can go back to working stress-free. The system will streamline your calls without the need for extra maintenance.

No More Outages

This system is reliable and dependable. A PBX phone system will keep working even when the computer network is down. So, your business is not fully dependent on an internet network.

Lack of Mobility

The technology is still new, so this system lacks the essential feature of mobility. This system is still dependent on older technology which may not be as useful in the current work scenario.

Cost of the System

This system is not a good option if you are tight on budget. This technology is more expensive than a new telephony system VoIP. PBX will require hardware, installation, and wiring charges.

Wrapping Up

PABX phone system is integral to streamline your operations and enable the employees to connect with each other seamlessly. Adding or upgrading this system requires a significant investment. Thus, companies should do research before making a decision. Techbot is a pioneer company that can help you in upgrading and installing a PABX System Dubai. They offer PBX systems from all top brands like Samsung, Cisco, Polycom, Panasonic, etc. Techbot can not only provide the best PBX system but also help in PBX installation Dubai. For more information contact them.

IT is an integral part of every organization, and strategic use of IT can increase productivity, enhance customer service, and even provide a competitive advantage. When the IT department is not managed optimally, the work of all the other departments comes to a halt. An organization has a ton of aspects to direct and depending on their workflow, IT may not be the best of their talents.

Most organizations often struggle to find the right individuals, and supporting the firm’s technical needs requires significant resources. The best solution to overcome this problem is outsourcing IT support services. Having IT support that responds to your issues quickly can help you save the time and resources of your firm. Many organizations are choosing to outsource their IT operations to MSPs, this data from Capital Counselor reveals that the value of outsourced IT services will surpass $413.72 billion by the end of 2021.

Experienced technical support can secure your data and tackle the issue of cybersecurity as well. Entrepreneurs prefer to outsource their IT support when they can’t keep up with it. They opt to use their company resources on their product and services while receiving complete IT support by partnering with another top firm. In today’s post, we will discuss why outsource your IT support? And how can it be an advantage for your organization?

Outsourcing is a regular business practice, where an organization seeks help by hiring a third party to perform specific tasks, handle technical operations or provide any additional service to the company.

The third-party is often known as a service provider. They enlist the help of their own employees and arrange workstations to perform the tasks assigned by the organization. The service providers can provide assistance via their own sites or by visiting the hiring organization’s facility.

Organizations today can outsource several tasks, and one of the regular services is IT (Information Technology) outsourcing. From programming to networking, the service provider is responsible for managing several IT-related tasks. Apart from outsourcing IT operations, companies often outsource other assignments like payroll, accounting, customer service, etc.

Outsourcing is sometimes referred to as contracting or business process outsourcing, and it is becoming a prevalent option for many enterprises and large-scale organizations.

Outsourcing doesn’t always have to include a small-scale company. When outsourcing, companies can enlist the help of large third-party providers like IBM to manage IT operations or FedEx to carry out the supply chain seamlessly. Outsourcing can also mean hiring independent contractors, temporary staff, and even freelancers.

To safely understand why outsource your IT? You must look at the stats. Companies have been partnering up with service providers for a long time now, and every year the rate of outsourcing is going higher. According to Statista, in 2019, the market size of IT outsourcing amounted to a whopping 66.52 billion US dollars.

Source: capitalcounselor

Before getting to the primary question of why outsource your IT? You should be aware of what IT operations you can outsource. Outsourcing IT can trim down your workload, and by getting assistance from experts, you let them do the heavy lifting and focus on what your organization does best. This is the reason behind the growing outsourcing market. Some of the most common outsourced IT operations are :

Computing Software

Small entrepreneurs face the problem with regular upgrades of the software. Upgrading software on all different models is time-consuming, and it can be the absolute worst if the hardware fails to support the new upgrades. Now, organizations can outsource their IT services, and the service provider will take care of all the updates. The staff member simply logs in and benefits from the improved software.

Network Security

Security is one of the most significant aspects of any organization, and without access to the right resources, organizations can struggle to provide that iron-clad security expected by their clients. Outsourcing your networking services is a smart option, and it is a common practice among organizations. A service provider can provide safety against cyber attacks. Offsite service providers specialize in this area, and they have up-to-date security measures that allow them to stay ahead of attacks.

File and System Backup

Cloud storage has become the most chosen option for storing data and sensitive files. The organization however doesn’t have enough time to create a backup of every single file on the cloud. This task is often assigned to a service provider. They back up all the data on the company’s cloud, allowing them easy access to all files for a prolonged period.

Computing Infrastructure

Before the introduction of outsourcing small entrepreneurs had to build the latest workstations proportionate to their growth. When the business grew, they had to upgrade this technology and install bigger and better systems, full of the latest technology and expensive hardware, but that is not essential anymore. With the introduction of outsourcing IT services, these tasks can be assigned to a service provider who invests in the latest technology regularly. This gives the organization the best solution without massive investment.

Troubleshooting Support

The service provider can help you manage your systems remotely. When any issues arise, you will have access to technical support who can walk you through the whole process of troubleshooting. Whether you have confusion over an update or a fault in your system, your service provider will be available to help you solve every computing issue to the best of their capabilities.

Network Maintenance and Implementation

Organizations using a private network have to consider upgrades and updates of the system, but the process can be time-consuming and affect the operations of the organization. This is why many companies outsource their network maintenance and implementation work to other more experienced service providers. The service providers work on this task regularly and implement the upgraded programs in-house in considerably less time than an in-house team.

To maximize your profits after outsourcing IT operations, you must comply with some simple tips. This will help you work in sync with your service providers and optimize the workflow between your in-house team and the extended team.

Executive Support

The top management of the company is responsible for outsourcing initiatives. Senior management must lay down the goals and objectives associated with the outsourcing initiative. The process must be communicated within the organization and with the contractors as well. The leadership should stay engaged in the process and provide feedback as the work continues.

Clear and Open Communication

To ensure your program is successful, you must communicate in a clear, open, and effective manner. The organization must explain any changes clearly to their contractor, and the stakeholder must also assume a role in this process. The channels of communication must be quick and open at all times. This will reduce the chances of mistakes and losses.

Relationship Management

Just as the engagement of senior management, the role of managers is also essential. The managers are the bridge between two organizations, and they are expected to maintain a good relationship with the contractors including, boosting morale, addressing issues, and checking work. The senior management must meet at regular intervals to discuss the outsourcing relationship and take corrective measures when needed.

An organization can experience many benefits of outsourcing IT services. Now we will look at 9 reasons that drive organizations to outsource their IT services.

Organizations Can Enjoy Expanded Resources

Large enterprises often have all the resources needed to maintain the services themselves, but the small and medium enterprises may not. Outsourcing can be beneficial for these organizations. It can give them access to cutting-edge technology and boost their production levels. This addition allows them to reach out to more clients and grow their business in the market.

Lessen IT Costs of The Company

The cost of the IT department is not just limited to the staff, but you will also need to install IT infrastructures like networks, servers, storage, security, and a bunch of other components which don’t come cheap. Outsourcing IT operations will transform your fixed IT cost into a recurring variable cost, and it will be easier to manage.

Guarantee Compliance and Security

In the internet age, no organization can be too safe. The government has laid security standards that organizations must comply with, and this is why more and more companies are moving towards outsourcing. Capital Counselor also states that 83% of IT leaders plan to outsource their security to an MSP in 2021. Regular security checks and upgrades must be made to protect the data. Qualified managed service providers can assist organizations in the proper management of the data and reduce the risk of sensitive information falling into the wrong hands. This takes the additional pressure of security off the organization, letting them focus on their business.

Provide Uninterrupted Flow of Service to Companies

As technology continues to grow, managing the pace has become challenging for organizations. Companies now need innovative hardware and software solutions to comply with the needs of this dynamic market. This has given rise to the need for continuous functionality for components like extranet, internet, and intranet. Professional service providers can provide complete control over such technicalities and allow the organization to work without interruption.

Reduce Labor Costs

To maintain an in-house IT department, you will need trained professionals with years of experience in the market, and to be fair, paying their salaries can be expensive. Though hiring temporary IT support may seem tempting, it can end in disappointment and result in more problems than solutions. Employing a service provider can help you save on cost and give you access to experienced staff.

Increase competitiveness

Companies managing their own IT departments have to dedicate resources and time to it. This can affect their ability to compete with other businesses in the market and increase their cost of operations as well. Outsourcing will reduce the expense associated with IT management and save their time as well. This way, they can focus on their products and services and stay competitive.

Dampen Anxiety

Employees’ anxiety will be reduced when vital functions like data recovery and disaster management are effectively tackled. Every data loss or computer crash has an emotional impact on the workers, which can hamper their productivity and performance. When this task is handled by a skilled IT professional, the pressure on the staff members will be released, allowing them to stay productive.

Increase competitiveness

Companies managing their own IT departments have to dedicate resources and time to it. This can affect their ability to compete with other businesses in the market and increase their cost of operations as well. Outsourcing will reduce the expense associated with IT management and save their time as well. This way, they can focus on their products and services and stay competitive.

Let Organizations Remain Focused on Core Business

Managers have enough on their plates without the added burden of managing the IT department. This division of attention can distract them from their actual work and the core business of the organization is often compromised. By outsourcing IT services, the managers and employees can stay focused on the tasks they are skilled at.

Decrease Risks Of Companies

No organization can outrun risks, every investment carries a level of risk, but the good news is this risk can be decreased. By partnering with contractors, the companies delegate some of the tasks to them, reducing their risk in the process. Hiring specialized contractors who have the best knowledge of the industry reduces the risk of security and decreases the number of fines from the government due to inadequate security standards.

All the benefits associated with outsourcing can be the answer to the most asked question: why outsource your IT? Partnering with managed service providers can bring your cost down and the workload of employees. Years of experience and a variety of skills are some of the features that you can use to grow your business. Choosing the right service provider is essential. The right service provider will understand your business model, identify the weak areas, and fix them with expert help.

Odoo is a well-functioning ERP software system that aids in the administration of all aspects of an organization’s operations, including Customer Relationship Management, E-Commerce, Billing, Accounting, Manufacturing, Sales, Inventory Management, Human Resource Management, and so on. Odoo is a software package with over 15000 ready-to-use modules that may help you run and administer your business more efficiently.

Odoo, as we all know, is a well-structured module that comes in two versions.

Odoo Community and Odoo Enterprise are two different types of Odoo versions.

Let’s see some of the differences in features between Enterprise and Community editions