Category: Telephony

How Obtaining Techbot’s Remote Working Solution Can be Your Game Changer

The pandemic has taught us the benefit of flexibility in the workplace. After the pandemic hit, several companies implemented remote work options to keep the business running. This helped in protecting the health of their employees without affecting their business operations. Remote work can benefit both employer and employee. Work from home has become a common practice in workplaces, and remote working solutions have helped organizations manage their operations with the same efficiency.

This software plays an integral part in this new working dynamic. Companies can take advantage of these new IT resources in their workforce models and improve the productivity of their teams. Companies with this collaborative technology can take complete advantage of the remote work environment. Everything from communication to sharing files has become easier with the adoption of collaborative software. Techbot is the most reliable company that offers trusted remote working software to organizations.

These tools can increase employees’ productivity and allow the team to stay connected despite the distance. With their collaboration tools, companies can accomplish tasks on time and leverage the benefits of remote work. Techbot’s remote working solutions are simple to use and implement, and they will save you training time as well. Adding these tools can change the face of your business and offer a multitude of benefits such as:

Allow Your Team To Work From Home With Same Functionality
The work from home solutions have come far in recent years, and the software has driven significant growth. With the latest technology, you can carry on with all your daily work operations remotely without losing any of the efficiency. The web-based application interface is easily accessible through any browser, and you can perform any task right from your system. Thus, you will not have to sacrifice any features that were available in the physical office, as all the required solutions are installed directly into an onsite server, and the employees can access them from anywhere in the world.
Increased Options — SaaS, IaaS, PaaS, and Hybrid
Cloud technology and remote working software allow for more flexibility. Since you can find several variations of resource deployment to choose from, you will have a number of options. The implementation models determine the factors such as load balance between providers and the depth of your IT investments. You can choose from the following options:
  • SaaS  — It is a licensed subscription service that you can access via a web browser.
  • IaaS  — This is a simple form of application hosting, where the IT infrastructure is hosted remotely but still allows you direct user control of the software.
  • PaaS  — This is half of SaaS and IaaS, the cloud service provider delivers to the digital platform rather than to the software of infrastructure.
  • Hybrid Cloud  — This can exist as any combination of all the above options. However, at the highest level, the hybrid option allows you to segment on-site and off-site resources to select the best for your requirements.

SaaS, IaaS, PaaS give you several options when you work remotely. With them, you can modify the cloud software delivery and choose a method that suits all your network requirements and security concerns.

ERP Apps on Your Smartphone
Businesses that have the ability to be mobile and pivot can adapt to changing circumstances quickly. ERP can help you manage both of these factors seamlessly. This allows your employees to carry the technology in their pockets and access the business applications instantly. With the availability of technology, you can leverage growth for your business and improve the overall functionality of the business. Since all the functions can be captured on a smartphone app, you will have real-time visibility. ERPs are considered an effective remote working solution that will give you all the power in the palm of your hand by giving you the option to use the applications on both your Android and iOS devices. 
Allow You To Stay Up to Date With Latest Technology
The remote working solution is not only more advanced but also allows for an easier and consistent upgrading process as well. This means you will be able to upgrade your software seamlessly when compared to traditional on-premise solutions. Automation during updates will let your provider improve the complete system without disrupting any of your essential business operations. The seamless and enhanced renovation increases the functionality of SaaS and IaaS applications and brings new features. The automatic updates will reduce your workload of manually updating the applications and help you enhance the productivity of your operations.
Business Recovery And Continuity Through Cloud Backups
You will always get data backup from remote working solutions. No matter whether the cybersecurity is fulfilled by you or your hosting provider, you will always have this security control in place. Since these solutions are known for their real-time connectivity and faster network speeds, you will be able to transfer your files easily and swiftly. These transfers are quick, and your files will be stored in a secure digital space. With cloud backup, you will remain protected from the dangers of physical and traditional storage methods. Also, these solutions are an effective tool in case of potential disaster recovery when the team is working remotely. 
Easier Customization and Integration of Software
The work from home IT solutions are also less complicated when you integrate them into your technology stack. The customizing process will also be fuss-free and easier to grasp. Several businesses rely on just one digital solution for their business, and using SaaS applications will allow them to modify and connect with the existing system and external modules. With Techbot, your software can be combined into a single and centralized database and host it in the cloud. This will make the process of integration and customization much easier for you. 
Increased Speed With Real-Time Data
Most of the modern workforce consists of digital wizards, and this workforce has become addicted to an increased speed. Technology moves rapidly in this modern world, and to stay on top of it, you need to be fast and efficient. Internet searches display near-instant results, and your work from home IT solutions must be fast enough to deliver the same level of functionality. With Techbot’s solution, you will get real-time connectivity and this will increase the on-demand data and management of your remote workforce. This speed is reflected in your daily operations and allows your team to remain productive and efficient even when they work from a distance.
Reduce The Traditional Hardware Costs
With the latest technology and solutions, you will not have to rely on on-premise hardware. This means you can get rid of all the costs that are related to on-site hardware. The costs include server maintenance, electricity, storage space, and all the other expenses associated with the physical IT infrastructure. The remote working technology enables you to give critical resources and increased functionality to all their employees with digital mediums. Thus, your employees and team can contribute to daily operation with simply a computing device and a stable internet connection, allowing you to trim down all your overhead and onsite equipment cost. 
The Benefit of Cloud Security
Security has become the most significant concern of businesses. The vulnerability of all remote working software will always be a matter of concern. With an increased remote workforce, cybersecurity has become all the more crucial for companies. However, many business owners are unaware of the fact that these remote working solutions have a greater potential to protect your network. You need to take the correct steps, and you can strengthen the software and working applications. With the ideal measures, your collaborative software will be just as secure as your traditional on-premise systems. The cyber defense will require a human element, and it must come from an experienced provider.
Types Of Remote Working Tools You Should Consider
Digital tools are the future. With the remote workforce becoming the “new normal,” you will need quality solutions to keep your team connected. Here are some different types of tools and remote working technology that will increase the efficiency of your remote team and allow you to leverage growth.

Time Tracking Tools

Although remote workers don’t have to commute to work, they may face some other issues that can affect their performance. To ensure the optimum time management of all employees, you can use time tracking tools. This not only motivates them to fight any distractions during work but also prevents them from overworking. The employees will be able to unplug at the end of the day after finishing up their assignments. This will keep your operations on track and also prevent employees from burning out.

Communication Tools

Whether your team is working online or in person, communication is a critical aspect of the business. You won’t be able to get very far if you compromise on communication capabilities. Thus, you will need a robust communication tool that will allow your team to stay in touch and doesn’t affect their efficiency. You will need a tool that allows your team to hold instant meetings and stay connected throughout working hours.

File-Sharing Tools

Apart from communication, file sharing is an integral aspect of efficient working. Thus, you will require collaborative and file-sharing tools to increase the productivity and efficiency of all departments. Collaborative tools allow the team to share ideas, update work items, share and receive files, and do other collaborative work seamlessly. This will help your team stay in touch and work efficiently.

Project Management Tools

Since the teams will be scattered working remotely, you will require a project management tool to stay on top of everything. This tool allows you to assign tasks, monitor progress, centralize documents, and much more. Since it offers multiple views, you will also get several insights into the progress of your project.
Final Words

Working from home can be a progressive step into the future, and with the correct remote working solution, you can leverage growth and cut down expenses. The investments in these solutions are paying off, and many companies are expected to adopt these solutions to consolidate their operation and support future remote work. Techbot is a trusted partner that can help you streamline your remote work. Don’t let your business get left behind in this modern era. Contact our team and stay on top of the competition with the best remote work software for your business.

For more information, call us at +971543062366 or write to us at care@techboterp.com.

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admin December 8, 2021 0 Comments

All You Need to Know About PABX System

As your company transitions from a startup to a thriving settled company with lots of employees, the need for phone connectivity will start to arise. To keep up with the growing needs of your employees, you may start considering a PBX (Private Branch Exchange) system
Managing calls can be tiresome for employees — thanks to the latest technological advancements, you can direct all calls efficiently with the help of PABX systems. A PABX phone system is an effective solution consisting of hardware and software to manage calls. This system receives incoming calls and routes these calls with any human assistance.
A business PABX system has distinct features that have the ability to reach specific intercoms, extensions, initiate conference calls, and even assign customers to wait for assistance. When it comes to a PBX system, you have several choices. In this article, we will discuss these systems and assist you in choosing the right one for your business.
What Is A PABX System?
These systems are a business solution for organizations that require many lines for outside and in-house calls. This system enables organizations to use a single access number with several extensions. These systems are cheaper when compared to landlines that are linked to a public network.
An organization using a PBX or PABX system works as a telephone exchange. A PABX phone system automated the process of switching tasks required to connect incoming calls between the extensions — that is what the “A” in PABX is for. PABX (Private Automatic Branch Exchange) means automation. Unlike PBX, the PABX system doesn’t require human switchboard operators to connect users.
In these systems, every device, be it desk phones, fax machines, or even computer modems, has a distinct and designated extension number if it’s connected to the exchange. The PABX solution is primarily owned and administered by the hosting organization. Enterprises like call centers use this system for their features like auto-attendant, call hold, call conferencing, and call transfer. This system is used to streamline the process in large enterprises.
PABX vs. PBX —The Ultimate Difference Between PBX and PABX?
Both PBX and PABX are switching systems, they are often used synonymously, but that doesn’t make them the same. Think of PABX as an improvement of the conventional PBX system. In a PBX (Private Branch Exchange) system, the switchboards are managed by human operators.
The switchboard operators close a call circuit by physically plugging in the wires. This circuit then establishes a connection between two devices operating on the POTS (Plain Old Telephone Service). These human-operated systems were previously called PMBX (Private Manual Branch Exchange).
While the PBX system uses human operators, the PABX ones are fully automated. This system uses computers to automate the process of switching — and this is the main difference between the two systems.
PBX today is used for both human-operated and automated systems. You can even host an internet-based PBX system using the cloud — and it can connect the on-premise equipment by using SIP (Session Initiation Protocol).
The Workings of a PABX System
This system operates in a similar manner to a public telephone exchange. A Standard system comes with both software and hardware, the apparatus includes fax machines, hubs, switches, telephone units, modems, adapters, and routers. It allows the organization to run its own internal telephone network by using local extension numbers.
The extension used in the system corresponds to specific phone units and devices used in the building. This system can simplify the internal phone communication within the organization. The in-house calls don’t go beyond the local network, and with a touch of a button, users can make in-house connections. Shown below is a PABX system diagram to better explain the working of this system.
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A PABX phone system has a feature that can greet the caller with a previously recorded message. This greeting is known as IVR (Interactive Voice Response). It usually asks for the number for the specific caller to dial. This ensures that the call is made in the correct department.
These systems can be used to route incoming calls on the basis of extension numbers or codes. It uses the public telephone exchange for outgoing calls.
A conventional system has external lines, which are also called trunk lines, but it has a fixed number of internal lines that are connected to the trunk line. The local users and staff members are required to share these external lines when making outside calls.
Top PABX Features For Business
A PABX solution is beneficial for an organization. It allows the companies to use more telephone units in fewer physical phone lines. To use this system optimally, organizations have to assign an extension number to every phone unit. The system also lets the users make internal calls free of charge.
You can find an array of features in these systems. Some of the most common features and advanced function offered by most of the systems are:
⦁ Call Pick-up- Under this feature, the staff can pick up a for a different user.

⦁ Automatic Ring Back- It allows the caller to pre-dial a phone line that is busy, and when the line is free the user gets a ring back from them.

⦁ Call Queueing- This feature can create a system for routing calls to specific ring groups within the local network.

⦁ Automated directories – This feature allows the users to check the extension of employees simply by adding the first three letters of their names.

⦁ Call Recording- This feature allows the users to record a call for documentation, legal, training, monitoring, or any other business purposes.

⦁ Auto Attendant- This feature can connect the callers to their target extension number automatically by using a simple menu.

⦁ Call Transfer- It allows the users to transfer a live call to another extension in a different department.

⦁ Call Waiting- This feature enables the users to deal with more than one caller at the same time.

⦁ Hands-free Digital Handset- The system offers a hands-free handset to the employees. This enables them to work and attend a call simultaneously.

⦁ Direct Dial-In- It allows the callers to bypass IVRs and auto attendants — and make a direct connection with the intended user.

⦁ Conference Call- This feature is also called Audio-Teleconference, and it lets you speak with more than one user at the same time.

⦁ Call Hold With Music or Message- The system allows the users to put the caller on hold with a pre-recorded message or music.

⦁ Call Parking- This allows the users to put a call on hold using one device, and then use another device to resume a call.

⦁ Do Not Disturb (DND)- This feature is used to block incoming calls within a certain extension.

⦁ Speed Dialing- Under this feature, users can make calls to extension numbers with a shortcut. This feature eases the constant requirement of remembering the contact information of various staff members or departments.

⦁ IVR (Interactive Voice Response)- This feature works like an upgraded auto attendant. Several organizations use this feature for product information requests, account inquiries, and other similar purposes.

⦁ Greeting Message- The system enables the users to put a greeting message after a defined number of rings.

⦁ Call Forwarding- This feature allows the admins to route incoming calls on the basis of criteria.

⦁ Ring Groups- This feature allows the users to add several numbers to a group. Under this feature, you can personalize the ring in a sequence or at the same time when a call comes from a specific number.

⦁ Voicemail- With this feature, the caller can leave a voicemail message.

The Different Types Of PBX Phone Systems
All systems are not the same. So, before adding it to your organization, you should know about the different types of systems.

Traditional PBX Phone System

The traditional PBX technology is a landline-based system. It uses a physical PBX hardware box — all the phone lines are connected to this box, and it distributes the calls to each desk using a voice menu. The setup cost for a traditional system is high, and it is a popular system for businesses that use old wiring, unreliable internet connection, and unsecured phone lines. The most reliable vendors for this type of PBX system are Panasonic, D-link, and Snom.

On-site IP PBX Phone System

This system is not far from the traditional system. The primary difference between these two is the phone. The on-site system uses digital phones as opposed to landlines. The setup of this system is relatively easy when compared to the traditional system. However, an IP PBX system is still considered costly in comparison to other VoIP-based PBX systems. If you have decided to go with an on-site PBX system, then you should go with vendors like Avaya, Cisco, and NEC.

Cloud-based PBX Phone System

The cloud-based system is the newest addition to PBX technology. In this system, all the functions, features, applications, and calling services are on the cloud. This system uses VoIP phone signals similar to IP PBX. But since this system is hosted by the cloud, the organization doesn’t have to buy any physical hardware. The cloud-based PBX system is our top recommendation, and if you are looking for the best vendor. Then, go with Polycon or Samsung.

Pros And Cons of A PBX System

Before upgrading your system, you should consider its pros and cons. Listed below are some pros and cons that will help you in making a better decision.

Main Pros of PBX System

Low Maintenance

These systems require no regular maintenance checks or any upgrades. Once you have installed the system, you can go back to working stress-free. The system will streamline your calls without the need for extra maintenance.

No More Outages

This system is reliable and dependable. A PBX phone system will keep working even when the computer network is down. So, your business is not fully dependent on an internet network.

Main Cons of PBX System

Lack of Mobility

The technology is still new, so this system lacks the essential feature of mobility. This system is still dependent on older technology which may not be as useful in the current work scenario.

Cost of the System

This system is not a good option if you are tight on budget. This technology is more expensive than a new telephony system VoIP. PBX will require hardware, installation, and wiring charges.

Wrapping Up

PABX phone system is integral to streamline your operations and enable the employees to connect with each other seamlessly. Adding or upgrading this system requires a significant investment. Thus, companies should do research before making a decision. Techbot is a pioneer company that can help you in upgrading and installing a PABX System Dubai. They offer PBX systems from all top brands like Samsung, Cisco, Polycom, Panasonic, etc. Techbot can not only provide the best PBX system but also help in PBX installation Dubai. For more information contact them.

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admin July 9, 2021 0 Comments

The Advantages of 3CX

3CX is a business communications solution based on open SIP standards that lowers telecommunications expenses while increasing productivity and mobility. It comes with integrated WebRTC web conferencing, soft phones for Mac and Windows, and smartphone apps for Android and iOS, giving businesses a comprehensive communications bundle out of the box.

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Cut Costs. No Vendor Lock-in

With the 3CX soft phone and mobile application, remote workers or employees on the road may make free phone calls. Consumers may call in cheaply or for free with WebRTC using international DIDs and IP Telephony, whereas international DIDs and IP Telephony allow customers to call in cheaply or for free.

The requirement to convert swiftly to a remote working environment might be difficult for multi-branch organizations that use separate phone systems at each site.

However, with 3CX, these businesses can use their existing hardware and use 3CX as the unified solution to connect all of their branches without having to buy new hardware.

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WebRTC Video Conferencing

When voice communication isn’t enough, 3CX’s integrated video conferencing solution lets users have face-to-face meetings from the comfort of their own homes, with whiteboards, PDF sharing, and polls to help them communicate. It’s simple to use thanks to integrated WebRTC technology, which eliminates the need for participants to download extra apps or establish accounts. Users can simply arrange meetings from their web browser, and participants can just click on a link to join. Web Meeting provides a “Video Adaptivity” feature that determines how much your broadcast video can deteriorate to accommodate for viewers with lower bandwidth connections, which can help you overcome bandwidth limits at home. Organizers can change this option to apply to all meeting attendees. Web Meeting is also an amazing e-learning tool. It provides a dependable and collaborative option for distance learners, and institutions may effectively use it if students are unable to attend classes on campus. The technology may also be used by healthcare practitioners to hold virtual appointments with patients.

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Screen Sharing and Remote Assistance

Desktop Sharing is an internet technology that allows you to share your current session with a user on another computer who may watch or control your desktop from a distant location using a VNC (Virtual Networking Client). With 3CX Web Meeting, you can turn two-dimensional voice communication into an interactive, audiovisual experience that helps you get more done in meetings.

Furthermore, you may use the Remote Control feature to take control of a meeting participant’s computer for demonstration or help. 3CX allows you to share your screen without the need for a plugin.

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PDF Sharing

Sharing a document during a web conference adds value and improves the effectiveness of the meeting. It may be utilized to enhance a sales pitch and offer a product or service presentation.

Rather than emailing big PowerPoint files to potential clients, just convert the presentation to PDF and distribute it via 3CX Web Meeting. You may take participants through the points of the presentation and allow them to interact with the PDF for notes, which improves teamwork.

Whiteboards

Users may utilize the Whiteboard functionality to graphically express their argument by drawing on the whiteboard or writing on it with a text box. This is an excellent tool for group brainstorming, corporate presentations, and online schools.

Polling

Organizers may use 3CX WebMeeting to actively engage their audience and get feedback from them by developing polls. It’s excellent for when you’re doing a webinar and want to obtain feedback from your attendees, or even when you’re giving a sales presentation and want to learn about your prospects’ needs.

Mobile Applications

3CX provides both iOS and Android apps for free.

Employees may utilize their office extension on their mobile phones to transfer calls, chat and video call with coworkers, and even join online meetings directly. The setup may be done remotely through QR code, therefore it may be done from any location.

Furthermore, if you’re on the road, the 3CX app automatically reconnects calls whenever you switch networks, such as from WiFi to 4G, so you’re never cut off. There’s no need to be concerned about security because the software provides end-to-end encrypted calls using tunnel encryption.

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Instant Messaging and Live Chat

Surprisingly, 90% of us would rather send a message than make a phone call! Colleagues may communicate, share papers, and cooperate using 3CX’s instant messaging tool.

If you own a customer-facing company, your work doesn’t stop when you leave the office.

Customers may immediately ask you questions by using 3CX Live Chat & Talk on your website. There’s no need to connect onto multiple platforms from your home office because chats may be accessible using the browser client or mobile app. 3CX also gives you the option of turning your website visitor discussions into voice or video conversations. From the comfort of their own homes, your customer service staff can continue to provide the same quality of service that your customers expect. It’s simple to set up with the help of a plugin.

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Reports & Analytics

3CX’s professional and enterprise licenses feature comprehensive contact center reports that may be used to monitor agent activity and keep track of customer-facing personnel if you wish to keep track of their productivity while working from home. The customizable wallboard may be utilized to deliver rapid progress reports or to provide extra inspiration to the team throughout the day.

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Integrations

By connecting 3CX with your CRM, ERP, and accounting systems, your workers will be able to work more efficiently. Inbound calls are instantly linked to the customer record, which comes up on the screen, and calls are begun with a single click. All phone calls are recorded in the CRM software. Agents can quickly track client interactions across all channels, and records are constantly up to date, allowing for real-time access to contact information and facts. 3CX works with Microsoft Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk, and a variety of other applications.

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Our Team

The advantage of availing the service of our team, Techbot ERP solutions, is it far outweighs the cost of implementation. We will help you choose the right plan so that the goals of implementation are met. With time, money and efforts saved, your organization can not only plan and strategize better but also perform exceedingly well in a digitally revolutionized marketplace. 

For a free demo, call us at +971559447833 or write to us at care@techboterp.com.

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admin June 21, 2021 0 Comments
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