Category: IT Services Outsource

What Is IT Support And Why It’s Important For Your Business

IT services are some of the vital services in a modern company. The support of an IT support specialist is invaluable for the success of an organization. Companies often rely on tech to perform daily operations and leverage growth. However, hiring in-house employees can be expensive and time-consuming, this is why many companies prefer to outsource their IT requirements to specialists.  Since experienced companies offer a wide range of IT support, modern business owners can enlist their help for just about anything.

With the help of a trusted provider, you can face several challenges, and balance your operations for maximum output. With several organizations offering their services, entrepreneurs are forced to ask about the importance of IT support services. Deciding to outsource your IT operation is not an easy decision. It is crucial to collect all the necessary information before making a final decision. In this article, we will highlight some benefits of IT support services, and how they can be profitable for your business.

Effective Data Management
Modern businesses acquire and carry a lot of sensitive information. From employees’ incomes and salaries to client details, data management is among the most crucial aspects of every organization. Since collection and storage of information are also done online, IT support engineers play an integral role in managing and storing this accumulated data.

Investing in the best IT services will not only help you with the storage and management of this information but will also allow you to conduct a deep analysis of collected information and apply it to improve the overall performance of the company. With a trusted service provider, you will get the timely backup of all your files and better security from attackers as well. Reliable service providers will keep your information safe and prevent it from getting leaked.

Better Decision Making
The best business decisions are made after thorough market research. With the best IT support services, you will have access to all the accumulated data and the most experienced minds in the industry. You can collaborate with an external partner to assess this information and make the best decisions for your business.

IT service providers improve the existing strategies and enable you to review information collected from reviews, feedback, and social media. Assessing these will give you a better understanding of consumers’ preferences and assist you in making the best decisions to increase your overall sales and revenue. This process will also allow you to be more precise with your decisions, and present several alternatives to tackle every problem. 

Improved Safety From Computer Viruses
The IT support and maintenance services focus on improving the overall security of your computer systems. They can prevent your organization from several online threats and viruses. Since the service provider houses some of the most experienced developers, they can set a series of antivirus systems to protect your services and devices from malware and viruses.

This will reduce your chances of infecting your digital access points, and falling prey to malware or ransomware attacks. This means, partnering with the IT support team will not only enhance your systems but will provide protection as well. Experienced providers will empower your tech system, and save you a massive amount of money and time in the long run.

Accurate Organization of Manpower
The organization of data is shifting rapidly. Companies no longer record all their data on paper, more digital systems are now used for record-keeping. Since these solutions are considered more manageable, you can cut down your paper cost and streamline your company’s data in an accessible database.

This is one of the most significant benefits of hiring virtual IT support, is helping your HR department with better management of the company’s data. Experienced IT providers can help design a digital system to safely organize and store all the essential information and keep a track of all employees better. With this system, determining and managing job openings will also become easier, and more efficient.

Improved Marketing Strategies
With the help of a trusted IT support provider, you can amplify your marketing strategies. Your partner can help facilitate better market research and collect valuable information about your customers and target audience. This will also help you to understand the preferences of customers, along with the issues they face.

This actionable data can assist you in crafting marketing strategies that will engage better with the audience and drive conversions. The algorithm designed to track the customer’s behavior will help you maximize your efforts, and affect your strategies as well. With these insights, you can improve everything from introducing and promoting products to keeping a track of all the sales.

Freedom of Comprehensive Monitoring
Monitoring the performance of a business is critical to determine the results of your efforts and tweak them for better outputs. With white label IT support services, you can monitor and track the performance of every business operation. Also, better IT services can provide more refined supervision of all your business operations and improve every aspect with actionable data.

With regular monitoring, you can find the weak spots of your strategies and business, and take corrective measures to strengthen them. This will not only streamline your business but will also empower you to strengthen all your core operations that will directly contribute to better conversions and sales.

Improvement in Customer Support
Providing the best product and services is not all. You must offer the best customer support to set yourself apart from the competition. With the best IT support services, you can assist your customers from a variety of channels. Your service provider will give you several communication channels to connect with your customers and provide the most comprehensive support to them.

Applying technology in customer support will not only increase the accessibility of your business but will also allow you to diversify your channels to prevent any communication channel from overflowing. With a trusted support team, you can set up several channels including live chat, emails, messaging, etc. Doing this will boost your customer satisfaction and understand consumer behavior better. 

How Techbot Can Be Your Trusted IT Support Provider
IT support covers a broad range of services. Without these services, it would be very challenging for businesses to navigate the market. IT services assist in everything from record-keeping to boosting customer satisfaction. This is why it is crucial to partner with the best IT support company in Dubai to get personalized support from an experienced company. Techbot is among the finest providers in the region, and you can automate your business needs with their services. Browse our range of services from our website, or get in touch with our team for personalized assistance.

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Dev February 28, 2022 0 Comments

How Obtaining Techbot’s Remote Working Solution Can be Your Game Changer

The pandemic has taught us the benefit of flexibility in the workplace. After the pandemic hit, several companies implemented remote work options to keep the business running. This helped in protecting the health of their employees without affecting their business operations. Remote work can benefit both employer and employee. Work from home has become a common practice in workplaces, and remote working solutions have helped organizations manage their operations with the same efficiency.

This software plays an integral part in this new working dynamic. Companies can take advantage of these new IT resources in their workforce models and improve the productivity of their teams. Companies with this collaborative technology can take complete advantage of the remote work environment. Everything from communication to sharing files has become easier with the adoption of collaborative software. Techbot is the most reliable company that offers trusted remote working software to organizations.

These tools can increase employees’ productivity and allow the team to stay connected despite the distance. With their collaboration tools, companies can accomplish tasks on time and leverage the benefits of remote work. Techbot’s remote working solutions are simple to use and implement, and they will save you training time as well. Adding these tools can change the face of your business and offer a multitude of benefits such as:

Allow Your Team To Work From Home With Same Functionality
The work from home solutions have come far in recent years, and the software has driven significant growth. With the latest technology, you can carry on with all your daily work operations remotely without losing any of the efficiency. The web-based application interface is easily accessible through any browser, and you can perform any task right from your system. Thus, you will not have to sacrifice any features that were available in the physical office, as all the required solutions are installed directly into an onsite server, and the employees can access them from anywhere in the world.
Increased Options — SaaS, IaaS, PaaS, and Hybrid
Cloud technology and remote working software allow for more flexibility. Since you can find several variations of resource deployment to choose from, you will have a number of options. The implementation models determine the factors such as load balance between providers and the depth of your IT investments. You can choose from the following options:
  • SaaS  — It is a licensed subscription service that you can access via a web browser.
  • IaaS  — This is a simple form of application hosting, where the IT infrastructure is hosted remotely but still allows you direct user control of the software.
  • PaaS  — This is half of SaaS and IaaS, the cloud service provider delivers to the digital platform rather than to the software of infrastructure.
  • Hybrid Cloud  — This can exist as any combination of all the above options. However, at the highest level, the hybrid option allows you to segment on-site and off-site resources to select the best for your requirements.

SaaS, IaaS, PaaS give you several options when you work remotely. With them, you can modify the cloud software delivery and choose a method that suits all your network requirements and security concerns.

ERP Apps on Your Smartphone
Businesses that have the ability to be mobile and pivot can adapt to changing circumstances quickly. ERP can help you manage both of these factors seamlessly. This allows your employees to carry the technology in their pockets and access the business applications instantly. With the availability of technology, you can leverage growth for your business and improve the overall functionality of the business. Since all the functions can be captured on a smartphone app, you will have real-time visibility. ERPs are considered an effective remote working solution that will give you all the power in the palm of your hand by giving you the option to use the applications on both your Android and iOS devices. 
Allow You To Stay Up to Date With Latest Technology
The remote working solution is not only more advanced but also allows for an easier and consistent upgrading process as well. This means you will be able to upgrade your software seamlessly when compared to traditional on-premise solutions. Automation during updates will let your provider improve the complete system without disrupting any of your essential business operations. The seamless and enhanced renovation increases the functionality of SaaS and IaaS applications and brings new features. The automatic updates will reduce your workload of manually updating the applications and help you enhance the productivity of your operations.
Business Recovery And Continuity Through Cloud Backups
You will always get data backup from remote working solutions. No matter whether the cybersecurity is fulfilled by you or your hosting provider, you will always have this security control in place. Since these solutions are known for their real-time connectivity and faster network speeds, you will be able to transfer your files easily and swiftly. These transfers are quick, and your files will be stored in a secure digital space. With cloud backup, you will remain protected from the dangers of physical and traditional storage methods. Also, these solutions are an effective tool in case of potential disaster recovery when the team is working remotely. 
Easier Customization and Integration of Software
The work from home IT solutions are also less complicated when you integrate them into your technology stack. The customizing process will also be fuss-free and easier to grasp. Several businesses rely on just one digital solution for their business, and using SaaS applications will allow them to modify and connect with the existing system and external modules. With Techbot, your software can be combined into a single and centralized database and host it in the cloud. This will make the process of integration and customization much easier for you. 
Increased Speed With Real-Time Data
Most of the modern workforce consists of digital wizards, and this workforce has become addicted to an increased speed. Technology moves rapidly in this modern world, and to stay on top of it, you need to be fast and efficient. Internet searches display near-instant results, and your work from home IT solutions must be fast enough to deliver the same level of functionality. With Techbot’s solution, you will get real-time connectivity and this will increase the on-demand data and management of your remote workforce. This speed is reflected in your daily operations and allows your team to remain productive and efficient even when they work from a distance.
Reduce The Traditional Hardware Costs
With the latest technology and solutions, you will not have to rely on on-premise hardware. This means you can get rid of all the costs that are related to on-site hardware. The costs include server maintenance, electricity, storage space, and all the other expenses associated with the physical IT infrastructure. The remote working technology enables you to give critical resources and increased functionality to all their employees with digital mediums. Thus, your employees and team can contribute to daily operation with simply a computing device and a stable internet connection, allowing you to trim down all your overhead and onsite equipment cost. 
The Benefit of Cloud Security
Security has become the most significant concern of businesses. The vulnerability of all remote working software will always be a matter of concern. With an increased remote workforce, cybersecurity has become all the more crucial for companies. However, many business owners are unaware of the fact that these remote working solutions have a greater potential to protect your network. You need to take the correct steps, and you can strengthen the software and working applications. With the ideal measures, your collaborative software will be just as secure as your traditional on-premise systems. The cyber defense will require a human element, and it must come from an experienced provider.
Types Of Remote Working Tools You Should Consider
Digital tools are the future. With the remote workforce becoming the “new normal,” you will need quality solutions to keep your team connected. Here are some different types of tools and remote working technology that will increase the efficiency of your remote team and allow you to leverage growth.

Time Tracking Tools

Although remote workers don’t have to commute to work, they may face some other issues that can affect their performance. To ensure the optimum time management of all employees, you can use time tracking tools. This not only motivates them to fight any distractions during work but also prevents them from overworking. The employees will be able to unplug at the end of the day after finishing up their assignments. This will keep your operations on track and also prevent employees from burning out.

Communication Tools

Whether your team is working online or in person, communication is a critical aspect of the business. You won’t be able to get very far if you compromise on communication capabilities. Thus, you will need a robust communication tool that will allow your team to stay in touch and doesn’t affect their efficiency. You will need a tool that allows your team to hold instant meetings and stay connected throughout working hours.

File-Sharing Tools

Apart from communication, file sharing is an integral aspect of efficient working. Thus, you will require collaborative and file-sharing tools to increase the productivity and efficiency of all departments. Collaborative tools allow the team to share ideas, update work items, share and receive files, and do other collaborative work seamlessly. This will help your team stay in touch and work efficiently.

Project Management Tools

Since the teams will be scattered working remotely, you will require a project management tool to stay on top of everything. This tool allows you to assign tasks, monitor progress, centralize documents, and much more. Since it offers multiple views, you will also get several insights into the progress of your project.
Final Words

Working from home can be a progressive step into the future, and with the correct remote working solution, you can leverage growth and cut down expenses. The investments in these solutions are paying off, and many companies are expected to adopt these solutions to consolidate their operation and support future remote work. Techbot is a trusted partner that can help you streamline your remote work. Don’t let your business get left behind in this modern era. Contact our team and stay on top of the competition with the best remote work software for your business.

For more information, call us at +971543062366 or write to us at

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Dev December 8, 2021 0 Comments

Why Companies Should Outsource Their IT Support Services in Dubai

IT is an integral part of every organization, and strategic use of IT can increase productivity, enhance customer service, and even provide a competitive advantage. When the IT department is not managed optimally, the work of all the other departments comes to a halt. An organization has a ton of aspects to direct and depending on their workflow, IT may not be the best of their talents.
Most organizations often struggle to find the right individuals, and supporting the firm’s technical needs requires significant resources. The best solution to overcome this problem is outsourcing IT support services. Having IT support that responds to your issues quickly can help you save the time and resources of your firm. Many organizations are choosing to outsource their IT operations to MSPs, this data from Capital Counselor reveals that the value of outsourced IT services will surpass $413.72 billion by the end of 2021.
Experienced technical support can secure your data and tackle the issue of cybersecurity as well. Entrepreneurs prefer to outsource their IT support when they can’t keep up with it. They opt to use their company resources on their product and services while receiving complete IT support by partnering with another top firm. In today’s post, we will discuss why outsource your IT support? And how can it be an advantage for your organization?
What Is Outsourcing?
Outsourcing is a regular business practice, where an organization seeks help by hiring a third party to perform specific tasks, handle technical operations or provide any additional service to the company.
The third-party is often known as a service provider. They enlist the help of their own employees and arrange workstations to perform the tasks assigned by the organization. The service providers can provide assistance via their own sites or by visiting the hiring organization’s facility.
Organizations today can outsource several tasks, and one of the regular services is IT (Information Technology) outsourcing. From programming to networking, the service provider is responsible for managing several IT-related tasks. Apart from outsourcing IT operations, companies often outsource other assignments like payroll, accounting, customer service, etc.
Outsourcing is sometimes referred to as contracting or business process outsourcing, and it is becoming a prevalent option for many enterprises and large-scale organizations.
Outsourcing doesn’t always have to include a small-scale company. When outsourcing, companies can enlist the help of large third-party providers like IBM to manage IT operations or FedEx to carry out the supply chain seamlessly. Outsourcing can also mean hiring independent contractors, temporary staff, and even freelancers.
To safely understand why outsource your IT? You must look at the stats. Companies have been partnering up with service providers for a long time now, and every year the rate of outsourcing is going higher. According to Statista, in 2019, the market size of IT outsourcing amounted to a whopping 66.52 billion US dollars.
What IT Solutions Can You Outsource?
Before getting to the primary question of why outsource your IT? You should be aware of what IT operations you can outsource. Outsourcing IT can trim down your workload, and by getting assistance from experts, you let them do the heavy lifting and focus on what your organization does best. This is the reason behind the growing outsourcing market. Some of the most common outsourced IT operations are :

Computing Software

Small entrepreneurs face the problem with regular upgrades of the software. Upgrading software on all different models is time-consuming, and it can be the absolute worst if the hardware fails to support the new upgrades. Now, organizations can outsource their IT services, and the service provider will take care of all the updates. The staff member simply logs in and benefits from the improved software.

Network Security

Security is one of the most significant aspects of any organization, and without access to the right resources, organizations can struggle to provide that iron-clad security expected by their clients. Outsourcing your networking services is a smart option, and it is a common practice among organizations. A service provider can provide safety against cyber attacks. Offsite service providers specialize in this area, and they have up-to-date security measures that allow them to stay ahead of attacks.

File and System Backup

Cloud storage has become the most chosen option for storing data and sensitive files. The organization however doesn’t have enough time to create a backup of every single file on the cloud. This task is often assigned to a service provider. They back up all the data on the company’s cloud, allowing them easy access to all files for a prolonged period.

Computing Infrastructure

Before the introduction of outsourcing small entrepreneurs had to build the latest workstations proportionate to their growth. When the business grew, they had to upgrade this technology and install bigger and better systems, full of the latest technology and expensive hardware, but that is not essential anymore. With the introduction of outsourcing IT services, these tasks can be assigned to a service provider who invests in the latest technology regularly. This gives the organization the best solution without massive investment.

Troubleshooting Support

The service provider can help you manage your systems remotely. When any issues arise, you will have access to technical support who can walk you through the whole process of troubleshooting. Whether you have confusion over an update or a fault in your system, your service provider will be available to help you solve every computing issue to the best of their capabilities.

Network Maintenance and Implementation

Organizations using a private network have to consider upgrades and updates of the system, but the process can be time-consuming and affect the operations of the organization. This is why many companies outsource their network maintenance and implementation work to other more experienced service providers. The service providers work on this task regularly and implement the upgraded programs in-house in considerably less time than an in-house team.

Requirements for Successful Outsourcing
To maximize your profits after outsourcing IT operations, you must comply with some simple tips. This will help you work in sync with your service providers and optimize the workflow between your in-house team and the extended team.

Executive Support

The top management of the company is responsible for outsourcing initiatives. Senior management must lay down the goals and objectives associated with the outsourcing initiative. The process must be communicated within the organization and with the contractors as well. The leadership should stay engaged in the process and provide feedback as the work continues.

Clear and Open Communication

To ensure your program is successful, you must communicate in a clear, open, and effective manner. The organization must explain any changes clearly to their contractor, and the stakeholder must also assume a role in this process. The channels of communication must be quick and open at all times. This will reduce the chances of mistakes and losses.

Relationship Management

Just as the engagement of senior management, the role of managers is also essential. The managers are the bridge between two organizations, and they are expected to maintain a good relationship with the contractors including, boosting morale, addressing issues, and checking work. The senior management must meet at regular intervals to discuss the outsourcing relationship and take corrective measures when needed.

Top 9 Reasons For Outsourcing
An organization can experience many benefits of outsourcing IT services. Now we will look at 9 reasons that drive organizations to outsource their IT services.

Organizations Can Enjoy Expanded Resources

Large enterprises often have all the resources needed to maintain the services themselves, but the small and medium enterprises may not. Outsourcing can be beneficial for these organizations. It can give them access to cutting-edge technology and boost their production levels. This addition allows them to reach out to more clients and grow their business in the market.

Lessen IT Costs of The Company

The cost of the IT department is not just limited to the staff, but you will also need to install IT infrastructures like networks, servers, storage, security, and a bunch of other components which don’t come cheap. Outsourcing IT operations will transform your fixed IT cost into a recurring variable cost, and it will be easier to manage.

Guarantee Compliance and Security

In the internet age, no organization can be too safe. The government has laid security standards that organizations must comply with, and this is why more and more companies are moving towards outsourcing. Capital Counselor also states that 83% of IT leaders plan to outsource their security to an MSP in 2021. Regular security checks and upgrades must be made to protect the data. Qualified managed service providers can assist organizations in the proper management of the data and reduce the risk of sensitive information falling into the wrong hands. This takes the additional pressure of security off the organization, letting them focus on their business.

Provide Uninterrupted Flow of Service to Companies

As technology continues to grow, managing the pace has become challenging for organizations. Companies now need innovative hardware and software solutions to comply with the needs of this dynamic market. This has given rise to the need for continuous functionality for components like extranet, internet, and intranet. Professional service providers can provide complete control over such technicalities and allow the organization to work without interruption.

Reduce Labor Costs

To maintain an in-house IT department, you will need trained professionals with years of experience in the market, and to be fair, paying their salaries can be expensive. Though hiring temporary IT support may seem tempting, it can end in disappointment and result in more problems than solutions. Employing a service provider can help you save on cost and give you access to experienced staff.

Increase competitiveness

Companies managing their own IT departments have to dedicate resources and time to it. This can affect their ability to compete with other businesses in the market and increase their cost of operations as well. Outsourcing will reduce the expense associated with IT management and save their time as well. This way, they can focus on their products and services and stay competitive.

Dampen Anxiety

Employees’ anxiety will be reduced when vital functions like data recovery and disaster management are effectively tackled. Every data loss or computer crash has an emotional impact on the workers, which can hamper their productivity and performance. When this task is handled by a skilled IT professional, the pressure on the staff members will be released, allowing them to stay productive.

Increase competitiveness

Companies managing their own IT departments have to dedicate resources and time to it. This can affect their ability to compete with other businesses in the market and increase their cost of operations as well. Outsourcing will reduce the expense associated with IT management and save their time as well. This way, they can focus on their products and services and stay competitive.

Let Organizations Remain Focused on Core Business

Managers have enough on their plates without the added burden of managing the IT department. This division of attention can distract them from their actual work and the core business of the organization is often compromised. By outsourcing IT services, the managers and employees can stay focused on the tasks they are skilled at.

Decrease Risks Of Companies

No organization can outrun risks, every investment carries a level of risk, but the good news is this risk can be decreased. By partnering with contractors, the companies delegate some of the tasks to them, reducing their risk in the process. Hiring specialized contractors who have the best knowledge of the industry reduces the risk of security and decreases the number of fines from the government due to inadequate security standards.

All the benefits associated with outsourcing can be the answer to the most asked question: why outsource your IT? Partnering with managed service providers can bring your cost down and the workload of employees. Years of experience and a variety of skills are some of the features that you can use to grow your business. Choosing the right service provider is essential. The right service provider will understand your business model, identify the weak areas, and fix them with expert help.

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Dev July 9, 2021 0 Comments