IP Telephony Solutions
The advancement in the area of telecommunication allowed us to communicate over an IP-based network via the Internet, resulting in improved productivity and cost savings. We offer simple, affordable and reliable IP telephony solutions that significantly enhance the quality of customer service offerings.
Connects your business to your customers and provides them immediate help from anywhere, at any time.
Call Center Service Dubai
Modern enterprises understand the importance of superior customer service. Implementing call center software can help businesses effectively manage communication over the phone, instant messaging, live chat, SMS text, email, and social media with minimal effort. As a leading call center software provider in Dubai, we offer robust communication solutions to ensure a seamless customer experience.
Our call center telephony solutions enable businesses to meet the customers’ growing expectations and create more meaningful & long-lasting relationships with them. It maximizes productivity and overall performance at lower costs. In today’s time, it is essential for business growth to have an effective call center solution that can provide reliable customer service.

Automatic Call Routing

Automatically queues and distributes incoming calls to your agents.

Rich Performance Insights

Give complete call data to help you analyze performance.

Call Queues

Organizes and distributes inbound calls in a phone system.

Interactive Voice Responses

Help customers with personalized voice prompt to resolve queries.

Call Barging

Allow you to intercede on live calls between customers and agents.

Real-time Reporting

Get detailed reports for call duration, call drops, average wait time etc.
Inbound Call Center Solutions
An inbound call center allows businesses to answer all sorts of incoming business calls. Customers seek quick customer support in an inbound call center – answering queries, issue resolution, or customer service-related issues. Inbound call center software enables the agents to deliver personalized and superior customer service, quick response time for customer satisfaction and streamline calling process for a business. We offer customized solutions to help you provide quality service to customers by managing all incoming efficiently.

The key features include:

  • ACD for Smart Routing
  • Multi-Level IVR
  • CRM Integration
  • Real-time Monitoring
  • Call Recording
  • SMS Services
  • Email Handling
  • Reporting & Dashboards
Outbound Call Center Solutions
An outbound call center software allows businesses to manage optimal outbound campaigns. It is effectively used for various business processes like telemarketing, product/service feedback collection, or survey. With the right outbound calling software in place, businesses can maximize customer contacts in no time. Our outbound call center solutions support multiple channels, enhance customer interaction and optimize agent’s productivity.

The key features include:

  • Automated Dialer
  • Multi-channel Communication
  • Detailed Supervisor Reports & Monitoring
  • Chat Routing
  • Language-Based Routing
  • Call Back Feature
  • SMS Services
Our Solution Partners