December 2021 - Techbot

All You Need To Know About CRM Software

Customer relationship management or (CRM) software helps provide better service and give businesses insights about what their customers want. This software simplifies the organizations’ task and allows the employees to work with more precision and accuracy. With the CRM system, everything your team needs will be accessible at their fingertips. Thus, you can bid farewell to all the confusion and scattered information, and focus on the core organizational operations.

Although CRM software is used to streamline the business operations for employees, it has the potential to do a lot more than that. This software has features that allow the companies to use their strengths and help their teams in a personalized manner. You can find a range of software in the market, and you must choose a reliable system for your company. It is critical to assess your needs and match them with the solutions offered by the system. In this guide, we will learn all about CRM software to help you make an informed choice.

What is CRM Software

Customer relationship management is the process that helps you organize customers’ data and optimize your digital marketing efforts. The CRM system helps the business in aggregating this data and compiling it neatly into a simple structure. This structure makes it easier for teams to access all the information and remain productive.

Although the CRM software somewhat sounds like a simple application, it is capable of doing so much more than that. The system stores all the information in a database. It can store anything from email addresses, phone numbers to shipping and billing addresses of the customers. With this system, you can organize contacts into groups and develop a working sales funnel for your business.

Since relationship management is a crucial part of a business, with the correct information you can cultivate long-term relationships and turn the leads into paying customers. In conclusion, a CRM platform provides the necessary means to a business and an overview of all the current customers and leads.

What Does A CRM Software Do

CRM solutions perform a range of functions allowing the users to track the interactions between their customers and company via all the used channels. The channels that can be tracked are emails, phone calls, contact forms, and so much more. With the software,

marketing and sales teams will have access to the set of tools allowing them to manage their sales and marketing funnel.

The company can track everything from forecasting and lead management to deal closure. The software also assists the customer service team to manage the customer’s requests and develop an appropriate strategy to provide excellent and personalized care to customers. Since the customer relationship management software comes with tracking features, you can record the interactions online for training purposes.

Also, this software will automate the routine processes and provide the necessary tools to the team. This makes it easier for them to measure the productivity and performance of the company. In addition to streamlining these tasks and providing insights, CRM software can also serve as a reminder.

You can also use this platform to perform your pre-scheduled activities such as initiating phone calls and sending emails. All the tasks will be performed as requested, and the software will record everything as well. Some systems also offer analytics features, hence you can track the efficacy of your marketing efforts and check the results and conversions in real-time.

Benefits of Using CRM Software

A CRM system can streamline the core functions of your business. From recording your interactions to analyzing the results of the strategy, you can do so much with this software. Some of the most significant benefits of using a CRM system are listed below. Have a look and decide for yourself!

Management of All Communication With Prospects

All types of communications whether external or internal can be managed via this system. This allows all the employees to track their customer and their journey. They will have access to their interactions via call, emails, and more. With this information, they can decide when they want to reach back to the customers and determine whether they have shared the requested resource with customers.

Reminders for Follow Up

A CRM system can track all activities of the prospects allowing the team to know when they have to follow up. However, with this system, the team does not have to remember the date of each follow-up. They can schedule the contact at a point, and they will be reminded about the follow-up. This support is invaluable and allows the team to provide satisfactory service to their customers.

Creation of Sales Report

The CRM platform allows the teams to collect and organize information about their prospects and deals using reporting features. These features enable the team to automate and manage their pipelines, contacts, and deals. The employees can also evaluate personal performance and track their performance to reach their goals. Sales managers can also use these reports to track closed deals and calculate the generated revenue as well.

Maintenance of Centralized Database Across All Your Sales

With a CRM platform, you can keep all the prospect information in a central database. This gives easy access to all departments and teams working in the organization. All departments can manage the collected data via a shared location. This means the employees will not have to dig through the files and records to find necessary information about customer service.

Automation of Data Entry

The CRM software can also make the data entry process easier. Your team will never have to log emails, calls, meetings, and other interactions. This system will automatically collect and aggregate the information within the system. You can also add the deals and their stage within your software and it will handle the rest. The system will make the process efficient and allow your team to remain productive.

Better Organization of Contact Data

CRMs enable your team to keep track of every contact regardless of the buyer’s journey. The team can see the activity of their customers and create a working strategy accordingly. In addition to this, employees can log notes from the call and email interactions, and you will always be able to find this information within the CRM software.

Automation and Forecasting for Sales Performance

Planning is the key to strategy and leveraging growth within an organization. With the CRM platform, you can access all types of reports and make informed choices. These reports can pull significant metrics and make it easier for the sales team to identify trends and measure the performance of their current campaigns. This allows the sales team to identify the most profitable activities and create better strategies for the next time.

Allow You To Scale Processes Over Time

A CRM system will provide the sales team with all the necessary information in one place. Thus, they can keep everything from prospects, leads, and customers in one place. You can also review all the activities such as emails, calls, and meetings. This data can be used to identify patterns and find areas for improvement. This is how CRM helps your sales team to scale your processes.

Segmentation of Customers

CRMs will enable you to sort your contact by data that different departments have collected over time. You can keep all the customer’s data in one place and then filter it by location, size, deal, etc. This will give a clear idea to every department, increase the chances of conversions and keep all the data in one place for easy access.

Facilitation of Team Communication

The software can be accessed by people from every department. Thus, your team will be able to communicate and collaborate in real-time. Communication is critical to maintaining a seamless working environment. It will also assist you in building a strong brand image while allowing your employees to learn from each other via a CRM system.

Efficiency in Administrative Tasks

With a CRM system, you can streamline your administrative tasks such as manual data entry, recording conversations, saving information, etc. all the complicated and time-consuming tasks will be simplified after the introduction of collaborative software. Although these tasks are not directly responsible for revenue, they can free up the time of your employees and allow them to work on core business operations.

Updates Will Enhance The Software As Requirements Changes

The CRM system can be updated as well. This means, as your organization grows and your requirements evolve, you can update your system to offer better collaborative features. The software will be able to support a large number of employees and the interactions will be far smoother as well. The tracking and collaboration will become easier and your updated CRM will be able to support more departments.

How Do Small Businesses Use CRM?

Small businesses often struggle with customer relationship management. However, with the help of a CRM system, you will get a complete view of your sales, support, and marketing efforts. People that run service businesses, meet with people will require software that can manage and store critical data. Scheduling and managing meetings will be easier to manage, and you will not have to go back and forth with phone calls, emails, and texts.

With this software, you can reduce chances of miscommunication and steer clear of common issues such as calendar not syncing and other technical errors as well. Saving every single minute is critical for small business owners. Every minute you save can be used for your core business operations.

With an effective CRM system, you can effectively manage your core business operations and these tasks simultaneously. Since this software can be designed as per the needs of clients, you will get customized software for your needs. This software can support both small enterprises with 1 or 2 employees or a full-fledged company with more than 500 employees.

Streamline Your Business With TechBot’s CRM System

A CRM platform is capable of streamlining your business. With its many features, you can incorporate efficiency in your operations and make sure your team remains productive. Everything from communication to sharing files is much easier with the introduction of CRM software. Since not all systems are designed the same, you need to do your research and find a system that fits your requirements seamlessly.

Techbot’s solutions are designed to empower businesses of any size. You can personalize the platform to fit your organization’s needs and leverage the power of CRM. The many benefits of using a CRM system make it a must-have in your company. Have a look at all the solutions we have to offer and partner with us, and make your organization future-proof with the latest technology.

Dev December 9, 2021 0 Comments

IT Services OutsourceIT Solution

How Obtaining Techbot’s Remote Working Solution Can be Your Game Changer

The pandemic has taught us the benefit of flexibility in the workplace. After the pandemic hit, several companies implemented remote work options to keep the business running. This helped in protecting the health of their employees without affecting their business operations. Remote work can benefit both employer and employee. Work from home has become a common practice in workplaces, and remote working solutions have helped organizations manage their operations with the same efficiency.

This software plays an integral part in this new working dynamic. Companies can take advantage of these new IT resources in their workforce models and improve the productivity of their teams. Companies with this collaborative technology can take complete advantage of the remote work environment. Everything from communication to sharing files has become easier with the adoption of collaborative software. Techbot is the most reliable company that offers trusted remote working software to organizations.

These tools can increase employees’ productivity and allow the team to stay connected despite the distance. With their collaboration tools, companies can accomplish tasks on time and leverage the benefits of remote work. Techbot’s remote working solutions are simple to use and implement, and they will save you training time as well. Adding these tools can change the face of your business and offer a multitude of benefits such as:

Allow Your Team To Work From Home With Same Functionality

The work from home solutions have come far in recent years, and the software has driven significant growth. With the latest technology, you can carry on with all your daily work operations remotely without losing any of the efficiency. The web-based application interface is easily accessible through any browser, and you can perform any task right from your system. Thus, you will not have to sacrifice any features that were available in the physical office, as all the required solutions are installed directly into an onsite server, and the employees can access them from anywhere in the world.

Increased Options — SaaS, IaaS, PaaS, and Hybrid

Cloud technology and remote working software allow for more flexibility. Since you can find several variations of resource deployment to choose from, you will have a number of options. The implementation models determine the factors such as load balance between providers and the depth of your IT investments. You can choose from the following options:

SaaS — It is a licensed subscription service that you can access via a web browser.
IaaS — This is a simple form of application hosting, where the IT infrastructure is hosted remotely but still allows you direct user control of the software.
PaaS — This is half of SaaS and IaaS, the cloud service provider delivers to the digital platform rather than to the software of infrastructure.
Hybrid Cloud — This can exist as any combination of all the above options. However, at the highest level, the hybrid option allows you to segment on-site and off-site resources to select the best for your requirements.

SaaS, IaaS, PaaS give you several options when you work remotely. With them, you can modify the cloud software delivery and choose a method that suits all your network requirements and security concerns.

ERP Apps on Your Smartphone

Businesses that have the ability to be mobile and pivot can adapt to changing circumstances quickly. ERP can help you manage both of these factors seamlessly. This allows your employees to carry the technology in their pockets and access the business applications instantly. With the availability of technology, you can leverage growth for your business and improve the overall functionality of the business. Since all the functions can be captured on a smartphone app, you will have real-time visibility. ERPs are considered an effective remote working solution that will give you all the power in the palm of your hand by giving you the option to use the applications on both your Android and iOS devices.

Allow You To Stay Up to Date With Latest Technology

The remote working solution is not only more advanced but also allows for an easier and consistent upgrading process as well. This means you will be able to upgrade your software seamlessly when compared to traditional on-premise solutions. Automation during updates will let your provider improve the complete system without disrupting any of your essential business operations. The seamless and enhanced renovation increases the functionality of SaaS and IaaS applications and brings new features. The automatic updates will reduce your workload of manually updating the applications and help you enhance the productivity of your operations.

Business Recovery And Continuity Through Cloud Backups

You will always get data backup from remote working solutions. No matter whether the cybersecurity is fulfilled by you or your hosting provider, you will always have this security control in place. Since these solutions are known for their real-time connectivity and faster network speeds, you will be able to transfer your files easily and swiftly. These transfers are quick, and your files will be stored in a secure digital space. With cloud backup, you will remain protected from the dangers of physical and traditional storage methods. Also, these solutions are an effective tool in case of potential disaster recovery when the team is working remotely.

Easier Customization and Integration of Software

The work from home IT solutions are also less complicated when you integrate them into your technology stack. The customizing process will also be fuss-free and easier to grasp. Several businesses rely on just one digital solution for their business, and using SaaS applications will allow them to modify and connect with the existing system and external modules. With Techbot, your software can be combined into a single and centralized database and host it in the cloud. This will make the process of integration and customization much easier for you.

Increased Speed With Real-Time Data

Most of the modern workforce consists of digital wizards, and this workforce has become addicted to an increased speed. Technology moves rapidly in this modern world, and to stay on top of it, you need to be fast and efficient. Internet searches display near-instant results, and your work from home IT solutions must be fast enough to deliver the same level of functionality. With Techbot’s solution, you will get real-time connectivity and this will increase the on-demand data and management of your remote workforce. This speed is reflected in your daily operations and allows your team to remain productive and efficient even when they work from a distance.

Reduce The Traditional Hardware Costs

With the latest technology and solutions, you will not have to rely on on-premise hardware. This means you can get rid of all the costs that are related to on-site hardware. The costs include server maintenance, electricity, storage space, and all the other expenses associated with the physical IT infrastructure. The remote working technology enables you to give critical resources and increased functionality to all their employees with digital mediums. Thus, your employees and team can contribute to daily operation with simply a computing device and a stable internet connection, allowing you to trim down all your overhead and onsite equipment cost.

The Benefit of Cloud Security

Security has become the most significant concern of businesses. The vulnerability of all remote working software will always be a matter of concern. With an increased remote workforce, cybersecurity has become all the more crucial for companies. However, many business owners are unaware of the fact that these remote working solutions have a greater potential to protect your network. You need to take the correct steps, and you can strengthen the software and working applications. With the ideal measures, your collaborative software will be just as secure as your traditional on-premise systems. The cyber defense will require a human element, and it must come from an experienced provider.

Types Of Remote Working Tools You Should Consider

Digital tools are the future. With the remote workforce becoming the “new normal,” you will need quality solutions to keep your team connected. Here are some different types of tools and remote working technology that will increase the efficiency of your remote team and allow you to leverage growth.

Time Tracking Tools

Although remote workers don’t have to commute to work, they may face some other issues that can affect their performance. To ensure the optimum time management of all employees, you can use time tracking tools. This not only motivates them to fight any distractions during work but also prevents them from overworking. The employees will be able to unplug at the end of the day after finishing up their assignments. This will keep your operations on track and also prevent employees from burning out.

Communication Tools

Whether your team is working online or in person, communication is a critical aspect of the business. You won’t be able to get very far if you compromise on communication capabilities. Thus, you will need a robust communication tool that will allow your team to stay in touch and doesn’t affect their efficiency. You will need a tool that allows your team to hold instant meetings and stay connected throughout working hours.

File-Sharing Tools

Apart from communication, file sharing is an integral aspect of efficient working. Thus, you will require collaborative and file-sharing tools to increase the productivity and efficiency of all departments. Collaborative tools allow the team to share ideas, update work items, share and receive files, and do other collaborative work seamlessly. This will help your team stay in touch and work efficiently.

Project Management Tools

Since the teams will be scattered working remotely, you will require a project management tool to stay on top of everything. This tool allows you to assign tasks, monitor progress, centralize documents, and much more. Since it offers multiple views, you will also get several insights into the progress of your project.

Final Words

Working from home can be a progressive step into the future, and with the correct remote working solution, you can leverage growth and cut down expenses. The investments in these solutions are paying off, and many companies are expected to adopt these solutions to consolidate their operation and support future remote work. Techbot is a trusted partner that can help you streamline your remote work. Don’t let your business get left behind in this modern era. Contact our team and stay on top of the competition with the best remote work software for your business.

For more information, call us at +971543062366 or write to us at care@techboterp.com.

Dev December 8, 2021 0 Comments